Are Ride-Hailing Services Complementing or Competing with Rail Transit?

A news report on Charlotte's Lynx Blue Line looks at whether ride-hailing services are complementing rail transit by providing vital first mile-last mile service or whether customers are forgoing the transit trip entirely. Ridership has been falling.

Read Time: 3 minutes

June 13, 2016, 7:00 AM PDT

By Irvin Dawid

Charlotte Lynx

Kevin M. McCarthy / Shutterstock

A March study by the American Public Transportation Association concluded that the two mobility providers, public transit operators and transportation network companies like Lyft and Uber, "are largely complementary," as are car and bike sharing services, all working together to enable a 'car-lite' lifestyle. However, a news report on Charlotte's gentrifying South End suggests that ride-hailing may be chipping away not only at bus ridership, but also potential passengers for the 9.6-mile light rail Lynx Blue line.

"For much of the past year, ridership on Charlotte Area Transit System buses and the Lynx Blue Line has declined," writes Steve Harrison for The Charlotte Observer. "For the first nine months of the fiscal year, ridership on all CATS services, including buses and the light rail, was down 4.3 percent compared with the same period a year earlier.

Just how much of that decrease can be placed on ride-hailing is unclear. Cheap gas and even broken counters on fare box machines may play a significant role.

Residents of transit oriented developments may prefer Uber

Another significant factor is that the gentrifying South End has displaced many transit-dependent residents. The new, all-market rate, transit-oriented apartments cater to millennials who don't appear to mind the higher ride-hailing costs and value their convenience. 

Developers use the rail line as a marketing tool. For instance, the Fountains South End apartments has a first-floor Lynx Lounge, where people can wait inside a climate-controlled room before walking about 30 yards to the station.

Ridership on light rail in the South End, which opened in November 2007, has increased 30 percent since 2009 while population increased 135 percent.

Perhaps the most interesting part of Harrison's piece are his many interviews with area residents — all give high marks to Uber.

Raj Naik, general manager of Uber North Carolina, said the ride-hailing company has seen a significant increase in requests from South End, though he said it’s no greater than other parts of the city.

Partnering with Uber

It’s unclear whether companies like Uber are going to chip away at transit ridership – or whether CATS can partner with ride-hailing companies to make bus and train trips easier and grow ridership.

Earlier this year, CATS chief executive John Lewis said ride-hailing companies were a “challenge” for the transit industry, especially for trips on nights and weekends.

CATS said its plans to partner with ride-hailing providers are still “in the conceptual stage.”

SEPTA has already gone from conceptual to a summer pilot program in their partnership with Uber. Targeted are stations with oversubscribed parking. Subsidizing ride-hailing services could prove to be a competitive alternative to increasing parking.

"Under the partnership, Uber rides will be discounted by 40 percent to-and-from 11 suburban Regional Rail stations in Bucks, Chester, Delaware and Montgomery Counties, with a maximum discount of $10 per ride," notes the SEPTA May 25 press release. 

The stations selected for inclusion in this pilot program are among SEPTA's busiest, with high ridership and limited availability of parking spaces. Several are key points for Airport travel, and others are at locations where parking is temporarily restricted due to construction.

However, it's questionable how transferable the findings from a commuter rail pilot program serving low dense areas will be with light rail serving Charlotte's higher density, transit-oriented South End.

Sunday, June 5, 2016 in The Charlotte Observer

Chicago Commute

The Right to Mobility

As we consider how to decarbonize transportation, preserving mobility, especially for lower- and middle-income people, must be a priority.

January 26, 2023 - Angie Schmitt

Sharrow bike markings on black asphalt two-lane road with snowy trees

Early Sharrow Booster: ‘I Was Wrong’

The lane marking was meant to raise awareness and instill shared respect among drivers and cyclists. But their inefficiency has led supporters to denounce sharrows, pushing instead for more robust bike infrastructure that truly protects riders.

January 26, 2023 - Streetsblog USA

View of stone-paved street with pedestrians and "Farmers Market" neon sign on left and old buildings on right in Seattle, Washington

Push and Pull: The Link Between Walkability and Affordability

The increased demand for walkable urban spaces could make them more and more exclusionary if cities don’t pursue policies to limit displacement and boost affordability.

January 27, 2023 - Smart Cities Dive

Aerial view of downtown Milwaukee, Wisconsin at sunset

Milwaukee County Makes Substantial Progress on Homelessness

In 2022, the county’s point-in-time count of unhoused people reflected just 18 individuals, the lowest per-capita in the country.

38 minutes ago - Urban Milwaukee

Crosswalk with pedestrians in front of four-story red brick buildings in New Haven, Connecticut

Opinion: Connecticut Vision Zero Bill A Step in the Right Direction

The proposed legislation could energize efforts to eliminate fatal crashes and fix the structural flaws that make roads inherently more dangerous.

1 hour ago - CT News Junkie

View of Tacoma, Washington with Mount Rainier in background

Tacoma Developing New Housing Policy

The city’s Home in Tacoma plan is designed to address the region’s growth and rising housing prices, but faces local backlash over density and affordability concerns.

February 2 - The Urbanist