Ride-Hailing Companies Have Yet to Recover

While public transit tends to make the most headlines for coronavirus-damaged ridership numbers, ride-hailing companies like Uber and Lyft aren't exactly raking in new customers.

1 minute read

August 11, 2020, 6:00 AM PDT

By James Brasuell @CasualBrasuell


Coronavirus and Transportation

ALINEROSA / Shutterstock

"Analysts say that the ride-hail industry may take months or even years to start to recover, but companies already are seeing ridership vary according to what cities are reopening, recovering or reimposing restrictions," reports Faiz Siddiqui.

The differences in ridership between cities is immense. According to an expert cited in the article, it's like a "tale of 10,000 cities."

"Markets such as Hong Kong and New Zealand, which were hailed as early success stories in fighting the pandemic, exceeded their pre-pandemic ridership," according to Siddiqui's summary of Uber's ridership numbers. "But U.S. ridership has continued to suffer. Uber said gross bookings on rides were down 75 percent in the three months through June."

"Lyft, the other major U.S. ride-hail service, declined to comment on the impact of the pandemic on its business, citing the release of its quarterly earnings report this week. The company has previously said its April ridership was down 75 percent from April 2019," adds Siddiqui.

According to the article, recovery is underway in New York City, but lagging in Los Angeles and San Francisco. The common thread among the disparate ridership reports: where cases are still up and restrictions are still in place, ride-hailing ridership is still down—way down.

Monday, August 10, 2020 in The Washington Post

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Use Code 25for25 at checkout for 25% off an annual plan!

Redlining map of Oakland and Berkeley.

Rethinking Redlining

For decades we have blamed 100-year-old maps for the patterns of spatial racial inequity that persist in American cities today. An esteemed researcher says: we’ve got it all wrong.

May 15, 2025 - Alan Mallach

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

May 14, 2025 - Diana Ionescu

Rendering of California High-Speed Rail station with bullet train.

California High-Speed Rail's Plan to Right Itself

The railroad's new CEO thinks he can get the project back on track. The stars will need to align this summer.

May 19, 2025 - Benjamin Schneider

Cobblestone street with vintage street lamps in Savannah, Georgia.

Savannah Reduces Speed Limits on Almost 100 City Streets

The historic Georgia city is lowering speed limits in an effort to reduce road fatalities.

6 hours ago - WJCL

Sign for Loma Alta Park in Altadena, Los Angeles County.

A Park Reborn: Resilience and Renewal in Fire-Stricken Altadena

Rebuilt in just two months after the devastating Eaton Fire, Loma Alta Park now stands as a symbol of community resilience and renewal, even as some residents hope recovery efforts will continue to support housing stability and long-term equity.

7 hours ago - Pasadena NOw

Colorful historic homes in Madrid, Spain.

Spain Moves to Ban 66,000 Airbnbs

The national government is requiring the short-term rental operator to remove thousands of illegal listings from its site as part of an effort to stem a growing housing crisis.

May 20 - The New York Times

Urban Design for Planners 1: Software Tools

This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.

Planning for Universal Design

Learn the tools for implementing Universal Design in planning regulations.