Case Study: Bus Ridership Success in the Twin Cities

The Twin Cities found the secret to bus service success, but it was never really a secret.

2 minute read

May 2, 2018, 6:00 AM PDT

By James Brasuell @CasualBrasuell


Hybrid Bus

miker / Shutterstock

"The reviews are in for the Twin Cities’ first enhanced bus route — the A Line — and riders want more," according to an article by Angie Schmitt.

"Metro Transit calls the service arterial Bus Rapid Transit, or 'aBRT,' but the A Line has no dedicated right of way as it runs along Snelling Avenue," explains Schmitt. "Instead, the A Line has features that should be common on most bus routes."

That last point is the key to A Line's success in the Twin Cities. The kinds of service improvements Schmitt lists aren't innovations, invented by Elon Musk or someone at Sidewalk Labs. These are service improvements in place already all over the world, either in part or in total, that are proven to increase transit ridership. Whether transit is a real world priority or just a priority in press releases all depends on political leadership from politicians and planners.

The A Line has increased ridership by 30 percent since improvements were completed in 2016. That resounding success is clearing the way for more upgrades to other routes in the system. Schmitt provides more information:

Governor Mark Dayton has proposed $50 million in bonding for similar improvements to other bus routes. And the Pioneer Press gave this approach a resounding endorsement, saying the A Line is a good value that can be replicated quickly and help the region meet the needs of its growing population.

Monday, April 30, 2018 in Streetsblog USA

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Cover CM Credits, Earn Certificates, Push Your Career Forward

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

June 11, 2025 - Diana Ionescu

Metrorail train pulling into newly opened subterranean station in Washington, D.C. with crowd on platform taking photos.

Congressman Proposes Bill to Rename DC Metro “Trump Train”

The Make Autorail Great Again Act would withhold federal funding to the system until the Washington Metropolitan Area Transit Authority (WMATA), rebrands as the Washington Metropolitan Authority for Greater Access (WMAGA).

June 2, 2025 - The Hill

Large crowd on street in San Francisco, California during Oktoberfest festival.

The Simple Legislative Tool Transforming Vacant Downtowns

In California, Michigan and Georgia, an easy win is bringing dollars — and delight — back to city centers.

June 2, 2025 - Robbie Silver

Color-coded map of labor & delivery departments and losses in United States.

The States Losing Rural Delivery Rooms at an Alarming Pace

In some states, as few as 9% of rural hospitals still deliver babies. As a result, rising pre-term births, no adequate pre-term care and harrowing close calls are a growing reality.

6 hours ago - Maine Morning Star

Street scene in Kathmandu, Nepal with yellow minibuses and other traffic.

The Small South Asian Republic Going all in on EVs

Thanks to one simple policy change less than five years ago, 65% of new cars in this Himalayan country are now electric.

June 15 - Fast Company

Bike lane in Washington D.C. protected by low concrete barriers.

DC Backpedals on Bike Lane Protection, Swaps Barriers for Paint

Citing aesthetic concerns, the city is removing the concrete barriers and flexposts that once separated Arizona Avenue cyclists from motor vehicles.

June 15 - The Washington Post