Poor Returns for L.A.'s Transit on Demand Pilot

Similar to microtransit on demand programs in other cities, Los Angeles' ongoing experiment is proving to be very expensive (for the public) for the benefit of very few riders.

1 minute read

October 11, 2019, 12:00 PM PDT

By James Brasuell @CasualBrasuell


"A half-year into Metro and Via’s year-long 'Mobility on Demand' pilot shows that ride-hail continues to be an expensive way to provide mobility for very few riders," reports Joe Linton.

The Via pilot launched in January 2019, with funding assistance from the federal government, offering on-demand, fixed-price ride-hailing services in the hopes of providing first-last mile connections to and from several specific stations in the Los Angeles County Metropolitan Transportation Authority system.

"Last month, Metro released its five-page second quarter update report showing the latest statistics for the transit-on-demand pilot," according to Linton. While ridership with the program is growing, thanks to expensive efforts to grow ridership, "total ridership is still dismal," writes Linton.

"With a $1.75 million Metro expenditure for one year – 260 weekdays in that year, Metro is spending $6,730 per day for these rides. 1,675 rides per week translates to 335 rides per day. 335 rides for $6,730 means that each ride is costing Metro $20.09 (that is just Metro’s cost – these also cost FTA and forgo Via’s “risk sharing”)."

Wednesday, October 9, 2019 in Streetsblog LA

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Use Code 25for25 at checkout for 25% off an annual plan!

Redlining map of Oakland and Berkeley.

Rethinking Redlining

For decades we have blamed 100-year-old maps for the patterns of spatial racial inequity that persist in American cities today. An esteemed researcher says: we’ve got it all wrong.

May 15, 2025 - Alan Mallach

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

May 14, 2025 - Diana Ionescu

Front of Walmart store with sign.

Walmart Announces Nationwide EV Charging Network

The company plans to install electric car chargers at most of its stores by 2030.

May 7, 2025 - Inc.

Public Market sign over Pike Place Market in Seattle, Washington with pop-up booths on street.

Seattle’s Pike Place Market Leans Into Pedestrian Infrastructure

After decades of debate, the market is testing a car ban in one of its busiest areas and adding walking links to the surrounding neighborhood.

May 15 - Cascade PBS

Yellow and silver light rain train in downtown Long Beach, California.

The World’s Longest Light Rail Line is in… Los Angeles?

In a city not known for its public transit, the 48.5-mile A Line is the longest of its kind on the planet.

May 15 - Secret Los Angeles

Man reaching for young girl sliding down playground slide.

Quantifying Social Infrastructure

New developments have clear rules for ensuring surrounding roads, water, and sewers can handle new users. Why not do the same for community amenities?

May 15 - Happy Cities