Home and Land Services Coordinator

Appalachian Highlands Housing Partners is seeking a qualified individual to serve as the Home and Land Services Coordinator. This position is a vital contributor to AHHP’s mission of providing innovative solutions throughout the entire housing ecosystem. AHHP is interested in expanding housing opportunities for the residents of Washington, Grayson, Russell and Smyth counties in Virginia. Reporting to the Director, this position will provide direct customer service to clients ensuring a smooth process from inquiry to engagement to outcome. This includes program development and execution, managing client relationships, providing education, collecting and analyzing data and compliance monitoring. This is an exceptional opportunity to make an impact on the organization and the region that we serve. AHHP is located in Abingdon Virginia.

The primary responsibilities of the Home and Land Services Coordinator include:

 Communications & Education

• Disseminate program information to prospective and current clients
• Serve as the main resource to help clients understand AHHP programs and services
• Receive and screen applications, inform applicants of application status and maintain      communication with applicants throughout the process
• Conduct AHHP’s community land trust (CLT) education to ensure clients understand the CLT model and ground lease restrictions
• Support coordination and communication with lenders and funding partners to ensure clients meet the requirements of lending partners
• Serve as primary liaison for clients, including facilitating event registration, coordinating education and providing credit counseling and mortgage lender referrals
• Assist in the formation of resident committees and provide support as necessary

Project Management & Data Analysis

• Assist in the implementation and monitoring of AHHP projects and programs
• Support applications and reporting processes
• Manage HomeKeeper system, including data entry, data clean-up, queries and report production in accordance with filing protocols, policies & procedures
• Maintain a database of all AHHP clients, properties and programs
• Apply for and manage grant contracts

Regulatory Compliance

• Maintain a thorough understanding of relevant laws and policies governing AHHP activities including: the Fair Housing Act; Americans with Disabilities Act; procedures, ordinances and statutes governing Washington, Grayson, Russell and Smyth counties and any independent localities within those counties
• General familiarity with other local, state and federal programs and regulations that might be applicable to AHHP and its work
• Receive and respond to reports of violations; communicate observed violation and potential consequences to client and work to bring into compliance in a timely manner

Budgeting

• Assist with basic bookkeeping tasks, including processing invoices, tracking expenses and preparing financial reports
• Support the preparation of budgets and financial statements

Relationship Management

• Positively interacting with AHHP employees, Board of Directors, and members of the community to help achieve AHHP’s goals
• Cultivation and maintenance of strong, positive relationships with AHHP partners

Administrative Support

• Prepare and edit correspondence, reports and presentations
• Maintain accurate and organized records of all AHHP activities, including client files, property records and financial documents
• Ensure compliance with data protection regulations

Other duties: As assigned

• Confidentiality: Must maintain high confidentiality

POSITION QUALIFICATIONS

Competencies:

• Excellent Microsoft Office skills (Word/Excel/PowerPoint/Publisher, etc.)
• Good database management &analytical skills
• Exceptional oral and verbal communication skills
• Ability to solve problems and think critically
• Works extremely well in a collegial, team-oriented environment
• Detail-oriented and well-organized

Education and Experience:

• Bachelor’s Degree preferred
• 3+years’ relevant work experience required, preferably within housing, community development or other experience
• Experience with, or demonstrated understanding of, the community land trust model preferred

PHYSICAL DEMANDS

• Must be able to sit at a desk for 8 hours daily

Application:

The firm of SESCO Management Consultants has been engaged to assist in the recruitment process. For consideration, forward a cover letter and resume to  Joel Cullum, Senior Vice President.  E.O.E.