MTA Studies Millennials to Meet Their Transit Needs

When it comes to meeting the transit needs of millennials, real time information about train arrivals is as important as the transit itself. This is one of the key findings of a New York MTA survey conducted to inform strategies for the future.

2 minute read

July 25, 2013, 6:00 AM PDT

By Irvin Dawid


Matt Flegenheimer writes about how the New York Metropolitan Transportation Authority is planning to meet future transit needs. It "constructed a detailed profile of the millennial — broadly defined as a traveler born after 1980".

The authority said that much of its research into millennial trends came from rider surveys. In his presentation, (William Wheeler, the authority’s director of special project development and planning) noted that one of the top priorities for young passengers was up-to-the-minute train information “so they can make quick decisions.”

MTA is already meeting that need for the Metro-North Railroad"(A)s part of a package of service improvements announced on Monday, (it) will invest $1.7 million per year to add “real-time customer information displays” at all of its stations in New York State by 2020."

In his companion, on-line piece, Flegenheimer writes about other aspects of the "$18 million package of service improvements — the second time in two years that the authority has enhanced or restored service that had been cut in 2010 amid a budget shortfall."

“For the second year in a row, the state has invested in significant enhancements and expansions to our state’s transit system that will improve the experience of the eight million commuters who use the M.T.A.,” Gov. Andrew M. Cuomo said in a statement.

Non-millennials will be pleased to see that other, non-technology improvements include more frequent bus, subway, and commuter service.

Tuesday, July 23, 2013 in The New York Times N.Y. - Region

Aerial view of Oceanwide Plaza skyscrapers covered with graffiti tags.

LA’s Abandoned Towers Loom as a “$1.2 Billion Ruin of Global Capital”

Oceanwide Plaza, shuttered mid-construction after its developer filed for bankruptcy, has stood vacant on prime Los Angeles real estate since 2019.

May 21, 2024 - The Architect's Newspaper

Entrance to a drive-through car wash at night with green 'Enter' sign.

Ohio Towns Move to Ban New Car Washes

City officials in northeast Ohio are putting limits on how many car wash facilities can open in their towns.

May 16, 2024 - News 5 Cleveland

Acela train at Wilmington station in Wilmington, Delaware.

The Passenger Rail Revival Is Here

For the first time in decades, multiple rail projects are moving forward that could have a transformative impact on train travel in the United States.

May 21, 2024 - Route Fifty

California Governor Gavin Newsom announcing funding for tiny home shelter project in front of quick-build tiny home shelter unit.

California’s Tiny Home Pledge Still on Paper, One Year Later

A promise to fund 1,200 tiny homes for unhoused residents in four cities as a way to rapidly and cost-effectively provide shelter has yet to yield tangible results, but projects are moving ahead in some cities.

7 hours ago - CALmatters

Residential neighborhood in Colorado with fall foliage and snowy mountains in background.

Colorado Ends Non-Family Occupancy Limits

Local jurisdictions will no longer be able to limit how many unrelated adults can live in a household, a move that supporters say will help lower housing costs and help older adults supplement their incomes and stay in their homes.

May 24 - Strong Towns

A white crosswalk painted by Crosswalk Collective LA in Los Angeles, California.

Guerilla Urbanism Spurs Action From Cities

Rather than take a hostile approach to DIY urbanism, some cities are using guerilla efforts as an opportunity to understand critical infrastructure gaps.

May 24 - Smart Cities Dive

News from HUD User

HUD's Office of Policy Development and Research

Call for Speakers

Mpact Transit + Community

New Updates on PD&R Edge

HUD's Office of Policy Development and Research

Urban Design for Planners 1: Software Tools

This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.

Planning for Universal Design

Learn the tools for implementing Universal Design in planning regulations.