After four years of delays, the agency is ready to implement a five-year plan setting the foundation for its long-term goals to improve and expand service.

As Ed Blazina reports in the Pittsburgh Post-Gazette, Pittsburgh Regional Transit has completed a five-year internal strategic plan to improve service as part of its long-range 25-year plan, approved by the Port Authority of Allegheny County last year. “The plan not only sets core values — such as providing clean, efficient and courteous service and expanding it to meet the needs of riders — but it also sets goals for reaching certain benchmarks and will provide training so employees are equipped to meet those goals.”
According to the agency’s Chief Strategy Officer Donny Hamilton Jr., accountability is one of the major goals of the plan. “By 2027-28, we’ll be trying to show results.” Long-term plans include extending the T light rail system, adding bus-only lanes, and extending existing busways.
“The agency also wants to keep its focus on equity, both in terms of the service it provides and the role it plays in the community as a major employer that has more than 2,700 employees and spends more than $600 million a year in capital and operating expenses.”

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