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Major Housing Shakeup Announced in Toronto

The Toronto Community Housing corporation will undergo a major restructuring aimed at delivering better services and minimizing bureaucracy.
September 20, 2019, 5am PDT | James Brasuell | @CasualBrasuell
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Emily Mathieu and David Rider report that Toronto Community Housing will be 'decentralizing decision-making away from head office' by creating three new regional offices and the operation of 134 'service hubs.'

The restructuring was announced as the "embattled" housing corporation deals with fallout from the termination of its fourth chief executive officer in less than a decade, according to the article.

The restructuring is also intended to deliver services to tenants more efficiently and at more times during the day.

"An internal reorganization aimed at pushing problem-solving powers out of headquarters and down to superintendents and other staff at TCH buildings will merge two divisions and eliminate 13 senior and mid-level manager positions, generating savings of about $1 million," according to the article. That savings will be reinvested in "front-line" services.

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Published on Friday, September 13, 2019 in Toronto Star
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