Service Design

Two buses pull up to a station on a snowy day.

Increased Service, Employer Tax Breaks Entice Transit Ridership in Montgomery County

Montgomery County, Maryland transit planners are hoping workers returning to the office in 2023 will rediscover the benefits of a public transit commute.

January 30, 2023 - Bethesda Magazine

A woman wears a mask during the Covid-19 pandemic in a large crowd at a transit station in New York City.

Where Ridership-Only Service Design Comes Up Short

Jarrett Walker and Mathew Yglesias discuss one of the great quandaries of 21st century transit planning—how to increase cost effectiveness and ridership while also ensuring equity and service for underserved communities.

January 16, 2023 - Human Transit

Man walking away past glass elevator in brightly lit New York City subway station corridor

New York Post-Pandemic First: Big Transit Service Changes

More service on the weekends, less on Monday and Friday, reflects the patterns of post-pandemic transit ridership.

December 22, 2022 - Gothamist

Metro Bus

Free Rides, Overnight Service Considered for Metro Transit in D.C.

Washington, D.C. councilmembers are making a bold commitment to public transit.

December 2, 2022 - The Washington Post

MBTA Bus

MBTA Announces Improved Bus Frequencies, Redesigned Route Map in Boston

A large system redesign is nearing implementation in and around Boston, but the new system map will require more drivers than the MBTA currently employs.

November 21, 2022 - The Boston Globe

Portland Bus Lane

Bus Service Cut in Portland as Driver Shortage Lingers

Like many transit agencies around the country, the regional transit agency for Portland, Oregon is struggling to attract enough bus drivers to maintain planned levels of transit service.

June 28, 2022 - TriMet

two riders wearing masks during the covid-19 pandemic exit a blue city bus in the Bronx in New York City.

Redesigned Local Bus Network Launches in the Bronx

A redesigned bus network in the Bronx, planned since October 2019, is now live.

June 27, 2022 - Mass Transit

Salt Lake City, Utah

Buslash in Salt Lake City

New bus routes planned for Salt Lake City have provoked a vocal political opposition.

June 1, 2022 - The Salt Lake Tribune

Los Angeles County Metropolitan Transportation Authority

Driver Shortage Undercuts the Potential of L.A.’s Recent Bus System Redesign

The Los Angeles County Metropolitan Transportation Authority implemented a complete overhaul of its bus system in three waves over the course of 2021. A shortage of drivers for the system has made it impossible to implement that vision.

May 17, 2022 - TransitCenter

King County Metro Transit

A ‘Playbook’ for Better Bus Service, From King County Metro

King County Metro operates one of the nation’s busiest transit systems—without running any trains. The agency recently released a playbook as a guide to transit service.

April 14, 2022 - Transportation for America

Sound Transit

Seattle Latest to Cut Transit Service for Lack of Drivers

Sound Transit service designers were hoping that March would be the month to restore service to the transit system in and around Seattle. A shortage of bus drivers is sending the system in the opposite direction.

March 4, 2022 - The Seattle Times

A woman wears a mask during the Covid-19 pandemic in a large crowd at a transit station in New York City.

Stimulus Funds Not Enough to Guarantee Transit's Future in D.C. and L.A.

In statements that echo the alarm of March 2020, transit officials in Los Angeles and Washington, D.C. recently announced plans to reduce transit service.

February 17, 2022 - James Brasuell

A Metro Los Angeles bus driver is behind the wheel while wearing a mask.

Equity and Transit Go Hand in Hand for the Pandemic Recovery

Equity illuminates the light at the end of the tunnel for U.S. transit agencies, according to a recent report by the Urban Institute.

December 3, 2021 - Urban Institute

Rescue Bus

Driver Shortages and Service Reductions: The Crisis in Public Transit Continues

While transit systems around the country had reason to celebrate the new funding made available in the federal infrastructure bill, long-term concerns about operational capacity have not been resolved.

November 18, 2021 - Detroit Free Press

A busy street in Duluth, full of cars and buses.

New High-Frequency Bus Service Dubbed 'Go Lines' in Duluth

The city of Duluth's reimagined bus transit system will go into effect in Summer 2022 along green and blue "Go Lines."

November 4, 2021 - Duluth News Tribune

Kansas Transportation

'RideKC Next': High-Frequency Grid and On-Demand Service Coming in 2022

The transit system of the future is coming soon to Kansas City.

September 22, 2021 - RideKC

New York Bus

New York's Bus System Redesign—Delayed by the Pandemic—Moves Forward Again

A plan to redesign the bus system in New York City for faster, more frequent service is off the shelf and moving forward again after being paused at the beginning fo the pandemic.

September 21, 2021 - AMNY

DART Bus

Dallas Bus System Overhaul Rolling Out in January. Will it Succeed?

The Dallas City Council recently approved a long-awaited and much-delayed bus system redesign for DART. Riders should require fewer transfers and shorter wait times starting in January 2022.

September 16, 2021 - The Dallas Morning News

A bus stop in Philadelphia, where people wait under a glass shelter for a bus as it arrives.

Calculating Bus Stop Spacing for 43 U.S. Cities

New research documents the distance between bus stops in U.S. cities—a key question for service designers that determines a lot about the public transit user experience.

August 24, 2021 - Transport Findings

A busy street in Duluth, full of cars and buses.

Duluth Bus Transit Service Getting the High Frequency Treatment

Transit planners in Duluth, Minnesota have released the details of a new plan to concentrate bus transit service on high frequency corridors.

July 15, 2021 - Duluth News Tribune

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Urban Design for Planners 1: Software Tools

This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.

Planning for Universal Design

Learn the tools for implementing Universal Design in planning regulations.