New York Transit Agency Launches Performance Dashboard

New York State’s Capital District Transportation Authority (CDTA) is launching a new performance monitoring platform to offer customers and the public a clear outline of the agency’s performance and value. “The system, called TransDASH, can be found on CDTA’s website and displays the agency’s past and current performance data in several areas relating to customer value, community value and taxpayer value.”

According to an article in Mass Transit, the agency based its metrics on customer surveys that included concerns about connectivity, access, security, and reliability, among other aspects of the transit experience. “CDTA says a notable feature of the dashboard is its integration with regularly scheduled updates. The system is frequently updated with the agency’s latest performance data, ensuring the information presented is reflective of the agency's ongoing efforts to deliver service quality. ”