The CEO of Cincinnati Metro gives the public credit for thinking up the ideas driving several new capital investment projects in the system.
Darryl Haley, CEO and general manager of Cincinnati Metro, pens an opinion piece for the Cincinnati Enquirer to tout the transit agencies successes in generating service improvements from public feedback.
Too often, leaders can become disconnected from the people we serve. I want our customers and communities to know that we value their ideas. Not just for the sake of building trust in our institutions – which is critical – but because we do better when we know better.
According to Haley, Cincinnati metro has been listening, embarking on several projects as a result of the public's feedback, like adding benches at bus stops, updating the system's aging fleet, revamping the system's fare deal program, breaking ground on a new transit center, and launching the Transit app with EX fare.
"Each of these improvements came from customer feedback. We’ve learned that our service needs to be more than reliable, clean and safe; it needs to be competitive with driving a personal vehicle," writes Haley.
FULL STORY: Opinion: Metro is listening to customers
400 Stops Removed From the Cincinnati Metro Bus System
The process of reducing the number of stops on a transit line—known as bus stop thinning, consolidation, or balancing—took effect this week in Cincinnati. Reducing the number of stops is intended to speed up buses and improve reliability.
Cincinnati to Experiment With Downtown 'Bus-Only Lane'
Cincinnati will launch a new bus-only lane as a pilot project on Main Street in downtown. It's the first project of its kind in the city.
Streetcars Out of Service in Cincinnati
It's been a rough week for the Cincinnati Bell Connector.
Maui's Vacation Rental Debate Turns Ugly
Verbal attacks, misinformation campaigns and fistfights plague a high-stakes debate to convert thousands of vacation rentals into long-term housing.
Planetizen Federal Action Tracker
A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.
In Urban Planning, AI Prompting Could be the New Design Thinking
Creativity has long been key to great urban design. What if we see AI as our new creative partner?
King County Supportive Housing Program Offers Hope for Unhoused Residents
The county is taking a ‘Housing First’ approach that prioritizes getting people into housing, then offering wraparound supportive services.
Researchers Use AI to Get Clearer Picture of US Housing
Analysts are using artificial intelligence to supercharge their research by allowing them to comb through data faster. Though these AI tools can be error prone, they save time and housing researchers are optimistic about the future.
Making Shared Micromobility More Inclusive
Cities and shared mobility system operators can do more to include people with disabilities in planning and operations, per a new report.
Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
Planning for Universal Design
Learn the tools for implementing Universal Design in planning regulations.
planning NEXT
Appalachian Highlands Housing Partners
Mpact (founded as Rail~Volution)
City of Camden Redevelopment Agency
City of Astoria
City of Portland
City of Laramie