A New—and Hopefully Better—Way to Deal with the Homeless Crisis on the N.Y.C. Subway

More homeless people are using the subway as temporary housing, and the delays and disruptions have increased as well. A new city program will replace fines with outreach to provide better access to social services.

1 minute read

July 2, 2019, 10:00 AM PDT

By Camille Fink


Subway Homeless

elbud / Shutterstock

Winnie Hu reports that a new initiative in New York City called the Subway Diversion Project seeks to connect homeless people on transit with social services rather than giving them civil summonses that come with fines.

As the number of homeless people on the subway has increased, so have delays. "Trains were delayed 659 times last year by homeless people walking on tracks, blocking train doors and engaging in other unruly behavior — a 54 percent increase from the 428 such delays in 2014, according to the Metropolitan Transportation Authority, which runs the subway," writes Hu.

This new approach will involve waiving the summonses if individuals leave with outreach workers who can do assessments and help plug people into a network of social services. But homeless advocates say the program is not offering any new resources and the focus instead should be on providing the housing and services needed to get homeless people off the streets.

City and transit officials say the program is part of a larger effort to help the city’s homeless population. "Mr. [Andy] Byford, the transit chief, said the new program aimed to help vulnerable people while also balancing their needs against the needs of millions of subway riders," notes Hu.

Wednesday, June 26, 2019 in The New York Times

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Cover CM Credits, Earn Certificates, Push Your Career Forward

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

July 9, 2025 - Diana Ionescu

Green vintage Chicago streetcar from the 1940s parked at the Illinois Railroad Museum in 1988.

Chicago’s Ghost Rails

Just beneath the surface of the modern city lie the remnants of its expansive early 20th-century streetcar system.

July 13, 2025 - WTTV

Aerial view of downtown San Antonio, Texas at night with rotating Tower of the Americas in foreground.

San Antonio and Austin are Fusing Into one Massive Megaregion

The region spanning the two central Texas cities is growing fast, posing challenges for local infrastructure and water supplies.

July 3, 2025 - Governing

White park shuttles with large Zion logo on side and red rock cliffs in background in Zion National Park.

Since Zion's Shuttles Went Electric “The Smog is Gone”

Visitors to Zion National Park can enjoy the canyon via the nation’s first fully electric park shuttle system.

July 15 - Reasons to Be Cheerful

Chart of federal transportation funding comparing Biden and Trump administration spending.

Trump Distributing DOT Safety Funds at 1/10 Rate of Biden

Funds for Safe Streets and other transportation safety and equity programs are being held up by administrative reviews and conflicts with the Trump administration’s priorities.

July 15 - Transportation for America

Close-up on yellow and black TAXI sign on top of beige car in central Munich, Germany.

German Cities Subsidize Taxis for Women Amid Wave of Violence

Free or low-cost taxi rides can help women navigate cities more safely, but critics say the programs don't address the root causes of violence against women.

July 15 - Bloomberg