The Fall of JUMP Bikes

An exposé of the dramatic rise and fall of JUMP bikes under the ownership of Uber, in partnership with cities all over the United States.

June 26, 2020, 6:00 AM PDT

By James Brasuell @CasualBrasuell


Dockless Bikeshare

We hardly knew ya. | Z Vargas / Shutterstock

Aaron Gordon tells a history of bikeshare that starts with a high-profile acquisition and ends up in the literal garbage. 

The article starts at the end, when images of JUMP bikes being destroyed by the thousands went viral on social media at the end of May, before interviewing former JUMP employees for lessons about where Uber's ownership of the bikeshare company went wrong. "Few, if any, of JUMP’s former employees were shocked by the videos [of the bikes being destroyed]. To some, it even felt a fitting, if upsetting, coda to a troubled two years under Uber’s stewardship."

The main culprit of JUMP's decline and fall, was a shift in company culture from efficient and idealistic to scale-obsessed and wasteful. Not all of the blame is laid at the feet of Uber, however. "It's about the role cities play in determining their futures, how much of that role has been usurped by a handful of people with a lot of money, and the perils of trying to be the good guy," writes Gordon.

The long-read exposé ranges from the history of the original dockless bikeshare companies, like SoBi, Motivate, Ofo, to the sudden explosion of venture capital funding and the ups and downs of popularity and missed revenue expectations that followed in the second half of the 2010s—all before Uber took over JUMP bikes in 2018

"Accounts differ on precisely how long it took Uber to undermine everything JUMP had previously been about," writes Gordon. "Some former employees said it happened virtually immediately. Others described a more gradual process that took a few weeks. But they unanimously agreed it didn’t take long at all for JUMP to stop being JUMP."

The big question looming over the entire discussion, and the implications of the JUMP story for future private efforts to deliver alternatives to automobile travel in urban areas, is whether the bikeshare model can be profitable at all. In May, Uber sold JUMP bikes to Lime, which was reported to have lost $300 million in 2019.

Tuesday, June 23, 2020 in Motherboard

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