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A Transit CEO Thanks the Public for its Feedback

The CEO of Cincinnati Metro gives the public credit for thinking up the ideas driving several new capital investment projects in the system.
December 12, 2019, 9am PST | James Brasuell | @CasualBrasuell
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Darryl Haley, CEO and general manager of Cincinnati Metro, pens an opinion piece for the Cincinnati Enquirer to tout the transit agencies successes in generating service improvements from public feedback.

Too often, leaders can become disconnected from the people we serve. I want our customers and communities to know that we value their ideas. Not just for the sake of building trust in our institutions – which is critical – but because we do better when we know better. 

According to Haley, Cincinnati metro has been listening, embarking on several projects as a result of the public's feedback, like adding benches at bus stops, updating the system's aging fleet, revamping the system's fare deal program, breaking ground on a new transit center, and launching the Transit app with EX fare.

"Each of these improvements came from customer feedback. We’ve learned that our service needs to be more than reliable, clean and safe; it needs to be competitive with driving a personal vehicle," writes Haley.

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Published on Wednesday, December 11, 2019 in Cincinnati Enquirer
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