Are Angry Crowds Still Crowdsourcing?

Goldsmith writes:

"Right now, New York City government is rolling out many "crowdsourcing" tools that rest on the proposition that an informed (and sometimes even enraged) public can indeed provide wise counsel. With budget shortfalls looming, tough decisions lie ahead. In an ongoing commitment to transparency, the city is aggressively pursuing both in-person and online opportunities for the full and frank exchange of views."

Goldsmith says social media tools like Flickr and Facebook may not be useful for establishing consensus, but can be a great way to crowdsource ideas.