Melissa Lafsky asks if citizen initiative facilities like '311' and 'fixmystreet' should be expanded into an "operating system" for cities.
In order to reduce the distance between citizen and bureaucracy, Lafsky proposes a web friendly system "that closes the loop between the "eyes on the street," the problems they spot, and the authorities charged with responding to them."
The program would likely take the form of an "issue-tracking board [that] would provide citizens with a variety of congenial ways to initiate trouble tickets, whether they're most comfortable using the phone, a mobile application or website, or a text message. It would display currently open cases, and gather resolved tickets in a permanent archive or resource," explains Adam Greenfield.
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Urban Design for Planners 1: Software Tools
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Placer County
Skagit Transit
Berkeley County
Chaddick Institute at DePaul University
HUDs Office of Policy Development and Research
HUDs Office of Policy Development and Research
NYU Wagner Graduate School of Public Service
City of Cambridge, Maryland