Cuts in MTA staff in subway stations leave transit riders lost, feeling unsafe. Vendors and repair staff are reluctantly picking up the slack.
"Subway station agents, once mandatory for selling tokens, have suffered a slow road toward obsolescence. Booth closings began earlier this decade, after transitofficials decided they were an antiquated antecedent to MetroCards and their colorful kiosks.
But riders said they liked having the agents around, particularly at night as a deterrent against crime. A compromise plan in 2005 reoriented the job toward customer service, placing some clerks outside the booths to better assist riders. Now that program is being wiped out."
FULL STORY: Cuts in M.T.A. Subway Station Agents Leave Riders Worried
New York Subway Reaches One Billion Ride Milestone
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Report: NYC Transit Falling Behind on Accessibility
The city is lagging on meeting its pledge to improve accessibility across the system.
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Planetizen Federal Action Tracker
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Congress Moves to End Reconnecting Communities and Related Grants
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Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
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Institute for Housing and Urban Development Studies (IHS)
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Harvard GSD Executive Education
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