Train Running Late? This Refund's for You
According to Faiz Siddiqui, WMATA's new "Rush-Hour Promise" program "would provide full refund credits to peak-period rail and Metrobus riders who encounter delays of 15 minutes or more. The thinking behind the program is that "customers who are more likely than others to reduce their ridership or abandon Metro entirely..."
The other message inherent in the new program: confidence that the system won't be delayed very often. Still, "Metro estimates the refund program, which will run for the 2018 calendar year, will cost between $2 million and $3.5 million."