Friday Funny: A Sample of New York Transit's Negative Yelp Reviews

The online customer review platform Yelp and the New York public transit system: A match made in heaven?

1 minute read

October 30, 2015, 7:00 AM PDT

By James Brasuell @CasualBrasuell


Kriston Capps provides some insight into the seedy and unseemly world of Yelp reviews for New York public transit.

Capps starts the survey with the example of the M23 bus, which earns some "simply savage" reviews. The first example:

“The M23 is like a bad boyfriend: he's present just enough to make you want more, but when it comes down to it, he's undependable, and will let you down without a drop of remorse,” writes Ting S., summoning her inner Adele to strike back at the bus that can’t commit.

Capps notes that due to the nature of Yelp, reviewers aren't just "expressing themselves"—they're also competing with their fellow commuters/reviewers. He writes:

"Hence a one-star review that calls the G Train in Brooklyn 'the middle ground between light and shadow, between science and superstition' and something that “lies between the pit of man's fears and the summit of his knowledge.” (Friend, if you’re trying to get to the English department at Columbia, you need to take the 1 train.)"

The article includes a sprinkling of what we can only imagine is an ocean of unfettered opinions and small regard for syntax. My favorite: "On New York Penn Station: 'You will smell things that the nose was never meant to experience.' —N.M. (one star)."

Thursday, October 29, 2015 in CityLab

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Use Code 25for25 at checkout for 25% off an annual plan!

Redlining map of Oakland and Berkeley.

Rethinking Redlining

For decades we have blamed 100-year-old maps for the patterns of spatial racial inequity that persist in American cities today. An esteemed researcher says: we’ve got it all wrong.

May 15, 2025 - Alan Mallach

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

May 21, 2025 - Diana Ionescu

Interior of Place Versailles mall in Montreal, Canada.

Montreal Mall to Become 6,000 Housing Units

Place Versailles will be transformed into a mixed-use complex over the next 25 years.

May 22, 2025 - CBC

Flat modern glass office tower with "County of Santa Clara" sign.

Santa Clara County Dedicates Over $28M to Affordable Housing

The county is funding over 600 new affordable housing units via revenue from a 2016 bond measure.

May 23 - San Francisco Chronicle

Aerial view of dense urban center with lines indicating smart city concept.

Why a Failed ‘Smart City’ Is Still Relevant

A Google-backed proposal to turn an underused section of Toronto waterfront into a tech hub holds relevant lessons about privacy and data.

May 23 - Governing

Pale yellow Sears kit house with red tile roof in Sylva, North Carolina.

When Sears Pioneered Modular Housing

Kit homes sold in catalogs like Sears and Montgomery Ward made homeownership affordable for midcentury Americans.

May 23 - The Daily Yonder