Raleigh Pilots App-Based Feedback Program for Accessible Parking

The city of Raleigh, North Carolina is using a digital tool to improve parking accessibility and solicit feedback from residents and visitors with disabilities and mobility challenges on sidewalk access, ease of finding parking, and more.

“Launched June 16, Voice collects user input when people scan a QR code posted near an Americans with Disabilities Act (ADA)-designated parking space in downtown Raleigh and complete a brief survey,” explains Ashley Silver in GovTech. The data is sent to the Raleigh Parking Division for analysis so that officials can quickly identify and fix problem areas.

“Raleigh’s iAccess rollout follows years of effort to install ADA-designated on-street parking spaces, starting with 16 in 2018 and expanding to 28 today. There were early gaps in their approach, including a lack of firsthand insight from people using the spaces, Howard said, which led to a search to fill that void.”

For now, the city plans to only use the tool for ADA parking, but could expand it to other areas based on its success. “The city plans to review results from the initial implementation phase over the next year, according to Howard, measuring participation and evaluating what type of infrastructure changes or operational shifts are surfaced.”