Study: How To Make Transit Safer

A new report recommends boosting ‘ambassador programs,’ improving reliability and frequency, and supporting more anti-harassment initiatives.

1 minute read

October 26, 2023, 11:00 AM PDT

By Diana Ionescu @aworkoffiction


Yellow bus shelter with one young person sitting on bench at night.

Mihail / Adobe Stock

A study from TransForm called Ride Fearlessly: A Framework for Reimagining Transit Safety assesses how transit agencies can improve real and perceived public safety on trains and buses and in transit stations.

According to a story by Roger Rudick in Streetsblog San Francisco, “The study argues that systems across the country, from Philadelphia's SEPTA to the Bay Area's BART, should grow their "ambassador" programs. That means hiring people with crisis intervention skills to patrol the systems instead of flooding them with more police.”

The study also highlights enhanced service and frequency as a key way to avoid forcing riders to wait on dimly lit streets and at isolated stations. “Knowing when a bus or train is going to come allows riders to time their arrival at bus stops and stations, reducing the potential for incidents. Increasing transit frequency reduces wait times, similarly lowering the likelihood of harm.”

Friday, October 20, 2023 in Streetsblog San Francisco

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Get top-rated, practical training

Close-up of "Apartment for rent" sign in red text on black background in front of blurred building

Trump Administration Could Effectively End Housing Voucher Program

Federal officials are eyeing major cuts to the Section 8 program that helps millions of low-income households pay rent.

April 21, 2025 - Housing Wire

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

April 30, 2025 - Diana Ionescu

Ken Jennings stands in front of Snohomish County Community Transit bus.

Ken Jennings Launches Transit Web Series

The Jeopardy champ wants you to ride public transit.

April 20, 2025 - Streetsblog USA

Close-up of white panel at top of school bus with "100% electric" black text.

Driving Equity and Clean Air: California Invests in Greener School Transportation

California has awarded $500 million to fund 1,000 zero-emission school buses and chargers for educational agencies as part of its effort to reduce pollution, improve student health, and accelerate the transition to clean transportation.

April 30 - California Air Resources Board

Aerial view of Freeway Park cap park over I-5 interstate freeway in Seattle, Washington at night.

Congress Moves to End Reconnecting Communities and Related Grants

The House Transportation and Infrastructure Committee moved to rescind funding for the Neighborhood Equity and Access program, which funds highway removals, freeway caps, transit projects, pedestrian infrastructure, and more.

April 30 - Streetsblog USA

"No Thru Traffic - Open Streets Restaurants" sign in New York City during Covid-19 pandemic.

From Throughway to Public Space: Taking Back the American Street

How the Covid-19 pandemic taught us new ways to reclaim city streets from cars.

April 30 - Next City