Equity, Engagement, Community: Empathy Ain't Enough

if a community planning effort is to be judged by the degree to which all voices are heard, then anything short of a big turnout is going to feel like failure. Ben Brown talks equitable engagement, and aligning promises with implementation.

1 minute read

May 24, 2016, 10:00 AM PDT

By Hazel Borys


"So you’ve finally aligned the stars to get something important done in your community. Maybe’s it a corridor plan that nods to the needs of pedestrians, bikers and transit riders, as well as car drivers. Maybe it’s an ambitious mixed-use master plan for your downtown. Or a revamped zoning code to enable the development and redevelopment everybody seems to want."

"You’re about to wrap things up with a meeting to remind folks of how far you’ve come, how all the meetings and workshops and interim stakeholder check-ins informed the ideas that emerged. You invite questions. And here comes the most predictable one:"

“'I look around this room, and I see the usual faces. White faces. Comfortable middle-class people. But our community also includes lots of people who aren’t here. Who are historically left out of the conversation. Where are they? How can we say we have a community plan when their voices haven’t been heard?'”

Brown goes on to discuss the return on investment of time, money, trust. If you're a group that's been historically left out of the outcomes, you're going to opt out of the conversations.

Tuesday, May 24, 2016 in PlaceShakers

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Cover CM Credits, Earn Certificates, Push Your Career Forward

Aerial view of town of Wailuku in Maui, Hawaii with mountains in background against cloudy sunset sky.

Maui's Vacation Rental Debate Turns Ugly

Verbal attacks, misinformation campaigns and fistfights plague a high-stakes debate to convert thousands of vacation rentals into long-term housing.

July 1, 2025 - Honolulu Civil Beat

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

July 9, 2025 - Diana Ionescu

Map of Haussmann's redesign of Paris in the 1850s through 1870s under Napoleon III.

In Urban Planning, AI Prompting Could be the New Design Thinking

Creativity has long been key to great urban design. What if we see AI as our new creative partner?

June 30, 2025 - Tom Sanchez

Red and white "Wildfire Evacuation Route" sign on signpost.

Cal Fire Chatbot Fails to Answer Basic Questions

An AI chatbot designed to provide information about wildfires can’t answer questions about evacuation orders, among other problems.

July 10 - The Markup

Protester at Echo Park Lake, Los Angeles holding sign that says "Housing is a human right"

What Happens if Trump Kills Section 8?

The Trump admin aims to slash federal rental aid by nearly half and shift distribution to states. Experts warn this could spike homelessness and destabilize communities nationwide.

July 10 - Shelterforce Magazine

Aerial of rainbow painted crosswalks at large intersection in Castro District, Sna Francisco, California.

Sean Duffy Targets Rainbow Crosswalks in Road Safety Efforts

Despite evidence that colorful crosswalks actually improve intersection safety — and the lack of almost any crosswalks at all on the nation’s most dangerous arterial roads — U.S. Transportation Secretary Duffy is calling on states to remove them.

July 10 - Streetsblog USA

Urban Design for Planners 1: Software Tools

This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.

Planning for Universal Design

Learn the tools for implementing Universal Design in planning regulations.

Home and Land Services Coordinator

Appalachian Highlands Housing Partners

Associate/Senior Planner

Gallatin County Department of Planning & Community Development

Senior Planner

Heyer Gruel & Associates PA