Serendipitous Interactions: Good for Cities, Good for Companies

A rambling walk through New York City, with no destination in mind, reveals to FT columnist John Kay the value of unplanned social interactions - a value that's behind Yahoo’s recent policy limiting telecommuting.

1 minute read

March 27, 2013, 12:00 PM PDT

By Jonathan Nettler @nettsj


Kay finds analogies between the vibrant city treasured by Jane Jacobs and the vibrant organization sought by Yahoo's Marissa Mayer in her recent "retreat from home teleworking." Both, he says, result from a recognition of the value in unplanned social interactions.

"The enthusiasts for the virtual organisation, like the designers of the planned city, seek to impose a structure of rational organisation on a system they understand only imperfectly. Teleworking is the equivalent in cyber space of the corridor of offices, each with its own closed door. Modern office architects have abandoned the corridor in favour of open spaces where communication does not require the deliberation involved in opening an office door, picking up a telephone or sending email. 'Communications and collaboration will be important, so we need to be working side-by-side' – the memo is Yahoo’s, the sentiment is Jacobs’."

Wednesday, March 27, 2013 in The Financial Times

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Use Code 25for25 at checkout for 25% off an annual plan!

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

2 hours ago - Diana Ionescu

Front of Walmart store with sign.

Walmart Announces Nationwide EV Charging Network

The company plans to install electric car chargers at most of its stores by 2030.

May 7, 2025 - Inc.

People biking along beach path with moored ship in San Diego, California.

San Diego Adopts First Mobility Master Plan

The plan provides a comprehensive framework for making San Diego’s transportation network more multimodal, accessible, and sustainable.

May 2, 2025 - SD News

Illustration of nighttime city with white lines connecting nodes to illustrate technology and connectivity

Top 10 Tech-Ready Cities

An index ranks U.S. cities based on their preparedness for the ‘smart city future.’

1 hour ago - Smart Cities Dive

Aerial view of Bozeman, Montana with mountains in background.

‘It’s Been 50 years’: Public Transit Law Passes in Montana

Legislation would fix transportation district issue, allow for greater reach on city bus routes.

2 hours ago - Daily Montanan

Adults and children planting trees during Arbor Day event in Lakewood, Colorado.

Lakewood Celebrates Arbor Day and Strengthens Urban Forestry Legacy

Lakewood celebrated Arbor Day and its 43rd year as a Tree City USA community with a youth-led tree planting event at O’Kane Park, reinforcing its long-standing commitment to urban forestry and environmental education.

3 hours ago - City of Lakewood