The one way to find out how well a job was done, or not done, is to perform a survey of those who live with the results.
NYC subway planners did a major overhaul of the Brooklyn/Manhattan commute based on the restoration of 4 subway tacks over the Manhattan Bridge, then heard a lot of grumbling.
"In April, two months after the changes, transit workers polled about 2,000 riders, asking them this simple question: Do you prefer the way the service is now, or the way it was before? As it turns out, about 48 percent said they preferred the new service, and 29 percent said either way was fine. Only 23 percent said they preferred the old.Study the ridership information more closely, planners said, and the logic behind each route change comes into focus."
Thanks to Irvin Dawid
FULL STORY: Lie or Not, Numbers Don't Complain: Subway System Planners Feel Vindicated by Survey
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New York City School Construction Authority
Village of Glen Ellyn
Central Transportation Planning Staff/Boston Region MPO
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Harvard GSD Executive Education
Regional Transportation Commission of Southern Nevada
Toledo-Lucas County Plan Commissions