Money Back Guarantee On Transit

Boston-area transit riders have been promised on-time service or their money back.

1 minute read

February 22, 2001, 12:00 PM PST

By Christian Madera @http://www.twitter.com/cpmadera

"Starting Thursday [February 22], Massachusetts Bay Transportation Authority riders will receive a free round-trip voucher if their bus, train or trolley arrives more than 30 minutes late. "It's like that pizza-delivery service guarantee," said Chris Erichsen, 20, a free-lance writer. State transportation officials say it's the first time a U.S. mass transit agency has offered such a guarantee. "Put plainly, customer service is job one," Transportation Secretary Kevin J. Sullivan said. "If the MBTA is to continue its impressive trend of expansion, it has to put a strong focus on the needs of its riders." But Joel Trapp, a 20-year-old college student, dismissed the promise as a public relations gimmick. He said his train home is sometimes 45 minutes late. "I don't think they care about the rider. It's just PR," he said."

Thanks to Christian Peralta

FULL STORY: Boston Transit Riders get Guarantee

Wednesday, February 21, 2001 in Associated Press

Transportation Massachusetts

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