How (Not) To Brand Your City

A public relations expert explains why local governments so often fail to use branding effectively.

1 minute read

August 27, 2004, 7:00 AM PDT

By Chris Steins @planetizen


"A city or destination brand is the sum of what the market thinks when they hear the brand name. It's how they feel when they arrive at the destination's Web site or experience other communication. And it's what they expect when they select one place over another."

There are "many lost destinations and leaders who don't quite get it. They think the brand is their jazzy logo or a catchy tagline. They think a costly ad campaign is the big ticket, and most of all, they are oblivious to the destructive power of un-united forces within their destination..."

"There is no question that multiple levels of government, etc. militate against a successful branding campaign. When the strategy and advertising become dumbed down so that it satisfies bureaucrats and ends up as self-serving pabulum, it's destined to die."

Thanks to ArchNewsNow

Thursday, August 26, 2004 in Fast Company

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Cover CM Credits, Earn Certificates, Push Your Career Forward

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

July 2, 2025 - Diana Ionescu

Aerial view of town of Wailuku in Maui, Hawaii with mountains in background against cloudy sunset sky.

Maui's Vacation Rental Debate Turns Ugly

Verbal attacks, misinformation campaigns and fistfights plague a high-stakes debate to convert thousands of vacation rentals into long-term housing.

July 1, 2025 - Honolulu Civil Beat

White and purple sign for Slow Street in San Francisco, California with people crossing crosswalk.

San Francisco Suspends Traffic Calming Amidst Record Deaths

Citing “a challenging fiscal landscape,” the city will cease the program on the heels of 42 traffic deaths, including 24 pedestrians.

July 1, 2025 - KQED

Blue and silver Amtrak train at small station.

Amtrak Rolls Out New Orleans to Alabama “Mardi Gras” Train

The new service will operate morning and evening departures between Mobile and New Orleans.

3 hours ago - New Orleans City Business

Large spinning swing ride at Chicago's Navy Pier.

The Subversive Car-Free Guide to Trump's Great American Road Trip

Car-free ways to access Chicagoland’s best tourist attractions.

4 hours ago - Streetsblog Chicago

Aerial view of downtown San Antonio, Texas at night with rotating Tower of the Americas in foreground.

San Antonio and Austin are Fusing Into one Massive Megaregion

The region spanning the two central Texas cities is growing fast, posing challenges for local infrastructure and water supplies.

5 hours ago - Governing