Citing "lackluster service," the department will be seeking a new technology provider.
The Texas Department of Transportation (TxDOT) is ending its contract with its toll road operator, reports R.A. Schuetz, citing "unnecessary challenges" for users and a recent error that resulted in overcharging some drivers.
Marc Williams, TxDOT executive director, said "We take the responsibility of providing a quality and trusted customer experience very seriously, and regret the impact and inconvenience these past many months of lackluster IBM service have had on our toll road users."
The operator, IBM, disputes the charge, saying in a statement that TxDOT failed to fulfill obligations on its end, and that "[d]espite TxDOT’s failure, IBM’s performance and the system IBM has implemented far exceed operational requirements anticipated when the contract was signed to the benefit of Texas motorists."
The state is now using an "emergency contract" to provide toll services until a new operator is selected. "TxDOT assured customers that the interim technology providers would make sure that information remained secure and that the billing system would remain accurate, timely and usable. TxTag is not charging late fees during the transition."
FULL STORY: We simply could not move forward': TxDOT cuts ties with toll road operator
The Mall Is Dead — Long Live the Mall
The American shopping mall may be closer to its original vision than ever.
Report: Las Vegas, Houston Top List of Least Affordable Cities
The report assesses the availability of affordable rental units for low-income households.
Adaptive Reuse Bills Introduced in California Assembly
The legislation would expand eligibility for economic incentives and let cities loosen regulations to allow for more building conversions.
LA-to-San Francisco Night Train Closer to Reality
A train operator has entered into formal negotiations with Union Pacific to move the project forward with a projected launch date of 2025.
Lawsuit Aims to Stop Dodger Stadium Gondola
A proposed aerial tram project that would shuttle visitors to L.A.’s Dodger Stadium faces backlash from environmental and community groups.
Why Parking Reform Goes Hand in Hand With More Housing
To achieve the full benefits of ‘missing middle housing’ and make way for small-lot construction, cities must rethink parking mandates.
City of Yakima
City of Auburn
Baylands Development Inc.
HUD's Office of Policy Development and Research
Mpact Transit + Community
HUD's Office of Policy Development and Research
City of Birmingham, Alabama
City of Laramie, Wyoming
Colorado Department of Local Affairs
Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
Planning for Universal Design
Learn the tools for implementing Universal Design in planning regulations.