Citing "lackluster service," the department will be seeking a new technology provider.
The Texas Department of Transportation (TxDOT) is ending its contract with its toll road operator, reports R.A. Schuetz, citing "unnecessary challenges" for users and a recent error that resulted in overcharging some drivers.
Marc Williams, TxDOT executive director, said "We take the responsibility of providing a quality and trusted customer experience very seriously, and regret the impact and inconvenience these past many months of lackluster IBM service have had on our toll road users."
The operator, IBM, disputes the charge, saying in a statement that TxDOT failed to fulfill obligations on its end, and that "[d]espite TxDOT’s failure, IBM’s performance and the system IBM has implemented far exceed operational requirements anticipated when the contract was signed to the benefit of Texas motorists."
The state is now using an "emergency contract" to provide toll services until a new operator is selected. "TxDOT assured customers that the interim technology providers would make sure that information remained secure and that the billing system would remain accurate, timely and usable. TxTag is not charging late fees during the transition."
FULL STORY: We simply could not move forward': TxDOT cuts ties with toll road operator
Texas Would Need $24 Billion to End Highway Tolls
Texas politicians are wondering how much it would cost to remove tolls from hundreds of miles of roads around the state. Though the political cost of tolling is high, the actual cost, it turns out, is higher.
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A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.
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Just beneath the surface of the modern city lie the remnants of its expansive early 20th-century streetcar system.
Bend, Oregon Zoning Reforms Prioritize Small-Scale Housing
The city altered its zoning code to allow multi-family housing and eliminated parking mandates citywide.
Amtrak Cutting Jobs, Funding to High-Speed Rail
The agency plans to cut 10 percent of its workforce and has confirmed it will not fund new high-speed rail projects.
LA Denies Basic Services to Unhoused Residents
The city has repeatedly failed to respond to requests for trash pickup at encampment sites, and eliminated a program that provided mobile showers and toilets.
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