Citing "lackluster service," the department will be seeking a new technology provider.
The Texas Department of Transportation (TxDOT) is ending its contract with its toll road operator, reports R.A. Schuetz, citing "unnecessary challenges" for users and a recent error that resulted in overcharging some drivers.
Marc Williams, TxDOT executive director, said "We take the responsibility of providing a quality and trusted customer experience very seriously, and regret the impact and inconvenience these past many months of lackluster IBM service have had on our toll road users."
The operator, IBM, disputes the charge, saying in a statement that TxDOT failed to fulfill obligations on its end, and that "[d]espite TxDOT’s failure, IBM’s performance and the system IBM has implemented far exceed operational requirements anticipated when the contract was signed to the benefit of Texas motorists."
The state is now using an "emergency contract" to provide toll services until a new operator is selected. "TxDOT assured customers that the interim technology providers would make sure that information remained secure and that the billing system would remain accurate, timely and usable. TxTag is not charging late fees during the transition."
FULL STORY: We simply could not move forward': TxDOT cuts ties with toll road operator
Texas Would Need $24 Billion to End Highway Tolls
Texas politicians are wondering how much it would cost to remove tolls from hundreds of miles of roads around the state. Though the political cost of tolling is high, the actual cost, it turns out, is higher.
Oregon Toll Road Proposals Raise Cost, Equity Concerns
The state’s plan to implement tolls to reduce congestion and promote alternate transportation modes is facing some backlash as critics argue the revenue shouldn’t fund road expansion projects.
Tolls Not Included: Toll Proposals Keep Ending Up in the Dustbin in Texas
Another example of the growing political and planning opposition to the idea of tolling new roads in Texas.
The End of Single-Family Zoning in Arlington County, Virginia
Arlington County is the latest jurisdiction in the country to effectively end single-family zoning.
‘Train Daddy’ Andy Byford to Oversee Amtrak’s High-Speed Rail Efforts
Byford, who formerly ran NYC Transit and Transport for London, could bring renewed vigor to the agency’s plans to expand regional rail in the United States.
Seattle Bus Lane Cameras Capture Over 100,000 Violations
An automated traffic enforcement pilot program caught drivers illegally using transit lanes more than 110,000 times in less than a year.
Immigration Grows, Population Drops in Many U.S. Counties
International immigration to the country’s most populous areas tripled even as major metropolitan areas continued to lose population.
$616 Million in Development Incentives Approved for District Detroit
The “Transformational Brownfield” incentives approved by the Detroit City Council for the $1.5 billion District Detroit still require approval by the state.
Affordable Housing Development Rejected for Lack of Third Staircase in Connecticut
The New Canaan Planning Commission rejected a development proposal, including 31 below-market-rate apartments, for lack of a third staircase, among other reasons, at a time when advocates are pushing to relax two-staircase requirements.
Houston-Galveston Area Council
City of Malibu
Association of Metropolitan Planning Organizations
HUD's Office of Policy Development and Research
HUD's Office of Policy Development and Research
HUD's Office of Policy Development and Research
City of Spearfish
City of Lomita
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Learn the tools for implementing Universal Design in planning regulations.
