Malls Fight Back

Battling against rumors of impending retirement, or even death, at least one owner isn't going down without a fight to make its malls Internet-proof. Stephanie Clifford examines how Glimcher Realty Trust's novel approach is paying dividends.

1 minute read

July 18, 2012, 11:00 AM PDT

By Jonathan Nettler @nettsj


We've heard recently that the era of the mall may be coming to an end. Struggling against the forces of online retailing, changing demographics, and the global recession, the mall's 60-year reign is under siege. This doesn't mean that the country's malls aren't fighting tooth and nail to remain vital, however. Case in point, Scottsdale Quarter in Arizona, where Glimcher Realty Trust has been testing a new strategy to compete with the internet by filling the mall with "businesses that do more than sell stuff." 

According to Clifford, at Scottsdale Quarter, "more than half of the stores offer dining or some other experience
that cannot be easily replicated on the Web...While a Scottsdale shopper can buy clothes on the Web, 'she can't go out
to lunch with her girlfriends and have a glass of wine and a salad
online,' said Michael P. Glimcher, chairman and chief executive. 'She
can't get her hair done online. She can't go and make pottery or soap or
a cake online.'"

Glimcher's experiments with service- and experience-oriented elements is paying off. "Glimcher's revenue is rising again after a big dip during the recession," notes Clifford.
"Its first-quarter sales rose 9 percent to $69.8 million, with the
Scottsdale mall a major contributor to the increase. Scottsdale Quarter
makes $1,000 per square foot, the highest figure of any Glimcher mall." 

Tuesday, July 17, 2012 in The New York Times

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Cover CM Credits, Earn Certificates, Push Your Career Forward

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

June 11, 2025 - Diana Ionescu

Metrorail train pulling into newly opened subterranean station in Washington, D.C. with crowd on platform taking photos.

Congressman Proposes Bill to Rename DC Metro “Trump Train”

The Make Autorail Great Again Act would withhold federal funding to the system until the Washington Metropolitan Area Transit Authority (WMATA), rebrands as the Washington Metropolitan Authority for Greater Access (WMAGA).

June 2, 2025 - The Hill

Large crowd on street in San Francisco, California during Oktoberfest festival.

The Simple Legislative Tool Transforming Vacant Downtowns

In California, Michigan and Georgia, an easy win is bringing dollars — and delight — back to city centers.

June 2, 2025 - Robbie Silver

Street scene in Kathmandu, Nepal with yellow minibuses and other traffic.

The Small South Asian Republic Going all in on EVs

Thanks to one simple policy change less than five years ago, 65% of new cars in this Himalayan country are now electric.

1 hour ago - Fast Company

Bike lane in Washington D.C. protected by low concrete barriers.

DC Backpedals on Bike Lane Protection, Swaps Barriers for Paint

Citing aesthetic concerns, the city is removing the concrete barriers and flexposts that once separated Arizona Avenue cyclists from motor vehicles.

3 hours ago - The Washington Post

Bird's eye view of studio apartment design.

In These Cities, Most New Housing is Under 441 Square Feet

With loosened restrictions on “micro-housing,” tiny units now make up as much as 66% of newly constructed housing.

5 hours ago - Smart Cities Dive