Boston's Bold Transit Guarantee

"The Massachusetts Bay Transportation Authority has begun offering a guarantee usually reserved for pizza delivery or overnight packages: It's on time, or it's on them.The fine print, as it reads on posters that began appearing in subway stations and buses thisweek, declares that any traveler whose bus, subway or commuter rail train is more than 30 minutes late will receive a voucher for a free ride.It is all part of what the transportation agency calls a customer bill of rights, a declaration intended to appease critics who have come down hard on the system."

Thanks to Abhijeet Chavan