Measuring Effectiveness Of E-Government

The Grants.gov initiative is seen as a model e-government project but it has had trouble attracting users according to an article in Government Computer News. The website enables citizens to apply for grants online. "[The Office of Management and Budget] officials are working to define utilization -- how e-government projects are used after they’ve been fully implemented -- and plan how the projects will reach the marks they set. Project managers must decide who their customers are and how they’ll measure use of the service... [Officials] have identified several obstacles to finding users: informing them about the portal, making it easy for them to use and getting other agencies to participate....

1 minute read

June 8, 2004, 11:14 AM PDT

By Abhijeet Chavan @legalaidtech


The Grants.gov initiative is seen as a model e-government project but it has had

trouble attracting users according to an article in Government Computer News. The website enables citizens to apply for grants online.



Grants.gov Logo

"[The Office of Management and Budget] officials are working to define utilization -- how e-government projects are used after they've been fully implemented -- and plan how the projects will reach the marks they set. Project managers must decide who their customers are and how they'll measure use of the service...



[Officials] have identified several obstacles to finding users: informing them about the portal, making it easy for them to use and getting other agencies to participate....


Abhijeet Chavan

Abhijeet Chavan is the co-founder and former co-editor-in-chief of Planetizen and the executive producer of Planetizen Courses. He was also the chief technology officer of Urban Insight, Inc., the technology consulting firm that operates Planetizen. Abhijeet Chavan has over 20 years of technology consulting experience working with government, higher education, legal services, and non-profit clients.

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