Measuring Effectiveness Of E-Government

"[The Office of Management and Budget] officials are working to define utilization -- how e-government projects are used after they’ve been fully implemented -- and plan how the projects will reach the marks they set. Project managers must decide who their customers are and how they’ll measure use of the service...

[Officials] have identified several obstacles to finding users: informing them about the portal, making it easy for them to use and getting other agencies to participate....