NYC Subway Had its Safest Year in Almost 20 Years — and Riders Noticed

A majority of passengers say they feel safe on trains and in stations.

1 minute read

February 1, 2026, 5:00 AM PST

By Diana Ionescu @aworkoffiction


People on a New York City subway platform.

prochasson frederic / Shutterstock

A survey of over 92,000 NYC subway riders reveals that passengers on the system largely feel safe on trains (63 percent) and in stations (59 percent).

According to an article by Sydney Hargrove in Secret NYC, “Perhaps most notably, 53% of riders now say they feel safe on platforms—a five-point jump and the first time that number has climbed above 50%.”

These numbers support a 2025 report that found the subway had its safest year in two decades. Meanwhile, performance and reliability has also improved. “Weekday on-time performance in 2025 averaged 83.7%, making it the best year on record, with May setting an all-time monthly high at 85.2%. Ridership also surged, with nearly 1.3 billion subway trips taken over the year, a 7% increase from 2024.”

According to the survey, “Riders reported major improvements in reliability, wait times, and delays, each up nine points or more, while borough results showed strong numbers in Manhattan at 69% and steady satisfaction on Staten Island buses at 60%.”

Friday, January 30, 2026 in Secret NYC

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