User Experience

Lisbon Tourism

Lessons for Software UX From Ancient City Planners

Cities have been designed for user experience (UX) for millennia, and contemporary UX designers have plenty to learn from planners, according to a recent article in Fast Company.

July 30, 2023 - Fast Company


Unified Fare Payment in Detroit

The QLine streetcar joins the fare payment system of DDOT and SMART buses in the Motor City.

August 20, 2019 - Detroit Free Press


Transit Agency Makes Riders Watch an Advertisement Before Buying Tickets

"Long live the captive audience!"

May 11, 2019 - Philadelphia

Subway Station

A Better Travel Experience

Transportation engineers sometimes treat people as objects to be moved as quickly and cheaply as possible from one location to another, but people have preferences and feelings which should be considered when planning transport systems.

January 17, 2019 - Todd Litman

Self-Driving Car

Self-Driving Car Companies Could Print Money If They Play User Experience Right

Providing user experience in self-driving cars offers an under-appreciated business opportunity.

May 19, 2018 - Quartz

New York Subway

A Simple Improvement for the Problem of Crowded Rail Transit

Greater Greater Washington has identified a snazzy new app that informs transit riders about the crowd size on trains before they arrive. The benefit to crowded transit systems should be obvious.

August 8, 2017 - Greater Greater Washington

A New Tool to Amplify the Power of Open Data

Open data that no one knows how to use is hardly open at all. A new platform from Esri aims to improve the situation.

July 14, 2017 - CityLab

Sorriest Bus Stop

Study: It's Easier to Wait for Transit in a Nice Place

While that headline might seem obvious, how many well-located, pleasant bus stops are you aware of?

January 12, 2017 - Streetsblog USA

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Urban Design for Planners 1: Software Tools

This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.

Planning for Universal Design

Learn the tools for implementing Universal Design in planning regulations.