Customer Service

Los Angeles County Metropolitan Transportation Authority

Storefront Service Centers Put Transit Agencies on Solid Footing

During a time when there are apps and websites for just about everything, some transit agencies are turning to storefronts to better serve their customers.

February 20, 2019 - InTransition Magazine

New Jersey Transit

Audit of New Jersey Transit Highlights Problems to Address

The agency is facing a multitude of funding, management, and organizational challenges.

October 12, 2018 - The New York Times

Durham, North Carolina

Durham, NC, Reorganizes to Streamline Development Review

Durham, North Carolina, joins the ranks of local government agencies who have shifted to an integrated development services model focused on customer service.

May 11, 2017 - North Carolina Chapter of the American Planning Association


Tips for Transit in the Age of Uber

Hate it or love it, Uber has changed the transportation game across this country. To boost ridership and change its public image, transit should consider taking some cues from the rideshare giant.

June 22, 2016 - Market Urbanism

Op-Ed: Transit Still Lacking in the Customer Service Department

An opinion piece says its time for transit agencies to start treating riders like valued customers.

March 11, 2016 - Voice of San Diego

Learning From Philadelphia's Transit System Improvements

The city of Toronto's public transit system has been plagued by dysfunctional service and rider complaints. Officials are looking to Philadelphia for lessons on improving their troubled system.

March 8, 2010 - The Toronto Star

Top Books

An annual review of books related to planning.

Top Websites

The best of the Internet—since 2002.

Top Apps

Planning apps for a brave new world.

Top Schools

The definitive ranking of graduate planning programs.

Urban Design for Planners 1: Software Tools

This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.

Hand Drawing Master Plans

This course aims to provide an introduction into Urban Design Sketching focused on how to hand draw master plans using a mix of colored markers.