Planetizen - Urban Planning News, Jobs, and Education

Customer Service

February 20, 2019, 11am PST
During a time when there are apps and websites for just about everything, some transit agencies are turning to storefronts to better serve their customers.
InTransition Magazine
October 12, 2018, 10am PDT
The agency is facing a multitude of funding, management, and organizational challenges.
The New York Times
May 11, 2017, 5am PDT
Durham, North Carolina, joins the ranks of local government agencies who have shifted to an integrated development services model focused on customer service.
North Carolina Chapter of the American Planning Association
June 22, 2016, 12pm PDT
Hate it or love it, Uber has changed the transportation game across this country. To boost ridership and change its public image, transit should consider taking some cues from the rideshare giant.
Market Urbanism
March 11, 2016, 12pm PST
An opinion piece says its time for transit agencies to start treating riders like valued customers.
Voice of San Diego
March 8, 2010, 5am PST
The city of Toronto's public transit system has been plagued by dysfunctional service and rider complaints. Officials are looking to Philadelphia for lessons on improving their troubled system.
The Toronto Star