Miami promised a 'Better Bus Network.' Riders say it hasn't delivered.

Miami-Dade County bus ridership declined after the introduction of the so-called 'Better Bus Network' in November 2023, according to an article by Yaelis Pena and Caroline Choquette in the Miami Herald. "According to Miami-Dade County’s ridership data, Metrobus ridership declined every month from October 2025 to December 2025, with drops ranging from 2% to 10%." 

The bus network redesign increased high-frequency routes and eliminated or reduced service on other, lesser-used ones, forcing some riders to use more transfers or walk farther to reach stations. While it aimed to make the system more efficient, riders say the system is not predictable or reliable enough. 

In a response statement, Miami-Dade Transit wrote, "We are aware of the service challenges cited in this report, and are actively working to address them. Ghost trips are carefully monitored and we are investing in improved technology, bus operators, and vehicle availability to lessen their occurrence. We are also committed to reducing overcrowding." The statement outlines specific steps the agency is taking to improve service such as maximizing bus fleet availability, deploying additional capacity at peak periods and actively recruiting more operators.