The Complete Management Course for Planning Directors, planning managers and wanabee managers. 

$99.95 per session or $399.95 for all six sessions. Price increases after October 15 to $115 and $460. Additional participants if on the same computer, only $15 per session or $90 entire six sessions. An inexpensive way to obtain the AICP credits. 

November 5, Setting the Strategic Direction - Mission/Visions

November 12, Customer Service - Strategy, Systems, Techniques, People

November 19, People Skills, Part 1 - Contemporary Theory, Hiring, Orientation, Probation, Delegation

December 3 - People Skills, Part 2 - Empowerment, Evaluation, Termination, Training, Motivation, Stars

December 10 - Organization, Flat Organizations, Spans of Cotrol, Systems, Budgets, Office Managment, Staffing, Equipment, Automation

December 17 - Permit Process - Measurement, Politics, Leadership

Instructor, Paul Zucker, FAICP, aka the Management Doctor

See details at www.zuckersystems.com