Each webinar may be taken individually for 1.5 AICP credits at a cost of $79.99. All six at a 20% discount for $383.95. The instructor is Paul Zucker, FAICP, aka The Managment Doctor. February 24, Setting the Strategic Direction for the organization, an essential effort during these economic times; March 3, Customer Service, strategy, systems, techniques, staffing, satisfying your boss; March 10, People Skills, Part I, contemporary personnel theory, hiring, orientation, probation, delegation (a problem for many managers and supervisors); March 17, People Skills, Part 2, empowerment (the contemporary key to success), evaluation, termination (we will show you how to do it), training, motivation, and making all your staff stars; March 24, Oranization, flattening, spans of control, systems, budget (working with less), office management, staffing, equipment and automation; March 31, Permit Process including measurement, politics, and leadership.