How traditional planning bureaucracies can reinvent themselves into customer service driven agencies that embrace continuous improvement.
"In the past decade, since the publication of books like Reinventing Government, many local governments have struggled to become more customer friendlyand to operate more like private businesses. Most have met with dubious results...This is a story about one government agency that has succeeded in reinventing itself."
[Editor's note: This article first appeared in Planning Magazine.]
Thanks to Richard Carson
FULL STORY: Changing the Culture of "No."

Planetizen Federal Action Tracker
A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

Walmart Announces Nationwide EV Charging Network
The company plans to install electric car chargers at most of its stores by 2030.

Chicago Approves Green Affordable Housing Plan
The Mayor’s plan calls for creating a nonprofit housing corporation tasked with building affordable housing that meets Green Building standards.

E-Scooter Parking: A Guide
How smart planning — and ample designated parking — can end conflicts over shared scooters.

‘It’s Been 50 years’: Public Transit Law Passes in Montana
Legislation would fix transportation district issue, allow for greater reach on city bus routes.

Top 10 Tech-Ready Cities
An index ranks U.S. cities based on their preparedness for the ‘smart city future.’
Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
Planning for Universal Design
Learn the tools for implementing Universal Design in planning regulations.
City of Moorpark
City of Tustin
City of Camden Redevelopment Agency
City of Astoria
Transportation Research & Education Center (TREC) at Portland State University
Regional Transportation Commission of Southern Nevada
Toledo-Lucas County Plan Commissions