How traditional planning bureaucracies can reinvent themselves into customer service driven agencies that embrace continuous improvement.
"In the past decade, since the publication of books like Reinventing Government, many local governments have struggled to become more customer friendlyand to operate more like private businesses. Most have met with dubious results...This is a story about one government agency that has succeeded in reinventing itself."
[Editor's note: This article first appeared in Planning Magazine.]
Thanks to Richard Carson
FULL STORY: Changing the Culture of "No."
Maui's Vacation Rental Debate Turns Ugly
Verbal attacks, misinformation campaigns and fistfights plague a high-stakes debate to convert thousands of vacation rentals into long-term housing.
Planetizen Federal Action Tracker
A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.
Chicago’s Ghost Rails
Just beneath the surface of the modern city lie the remnants of its expansive early 20th-century streetcar system.
Bend, Oregon Zoning Reforms Prioritize Small-Scale Housing
The city altered its zoning code to allow multi-family housing and eliminated parking mandates citywide.
Amtrak Cutting Jobs, Funding to High-Speed Rail
The agency plans to cut 10 percent of its workforce and has confirmed it will not fund new high-speed rail projects.
LA Denies Basic Services to Unhoused Residents
The city has repeatedly failed to respond to requests for trash pickup at encampment sites, and eliminated a program that provided mobile showers and toilets.
Urban Design for Planners 1: Software Tools
This six-course series explores essential urban design concepts using open source software and equips planners with the tools they need to participate fully in the urban design process.
Planning for Universal Design
Learn the tools for implementing Universal Design in planning regulations.
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