Ben ChrisingerWhile a lot of media attention has been poured over the new Whole Foods store in Midtown district of Detroit, Nathanael Johnson focuses on the success of Metro Foodland, a grocery store that “opened in the midst of Detroit’s depopulation and found a way to thrive while offering healthy foods” for the past 30 years. Contrary to popular notions, “It’s not that grocery executives turn up their noses at poorer neighborhoods; they just couldn’t figure out how to make money there.”
Referring to the success of Metro Foodland, Johnson notes that the key to succeeding as a grocery store in food desert areas is to provide what the customers are used to buying instead of “assuming that people will change their food habits as soon as they have access to brown rice...Even Whole Foods altered its product mix in Detroit, offering fewer organic items and instead emphasizing local foods.”
Success also requires incentivizing health: “Metro Foodland, for example, offers a lot of information about health. It has partnered with a chef to provide classes and healthy shopping lists. It has a small community room full of events. And the store has a rewards card that gives members money back on healthy foods, creating a subtle push toward those items.”
Traditional grocery stores depend on customers who buy weeks' worth of groceries and hauling them home in their cars. “In cities, especially in lower-income neighborhoods, however, people don’t buy as much per trip...But here’s the thing: Those people are going to the store much more frequently and spending almost as much as their more affluent neighbors.”
You also need to think small, but sell a lot: “...fewer items in a smaller space, and an intense engagement with customers to make sure those are the products that will sell.”
