Free Pancakes, Free Rides, and (Almost) Free Beer

Nate Berg's picture
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We Americans love a discount. Wal-Mart and the discount retail boom are proof enough of that. What we love even more, though, is free stuff. Just slap the word "free" before almost anything and we'll line up.

This mentality represents some challenges for cities, but also some opportunities. The challenge is that if people don't have to pay for something, they probably won't. And the opportunity is that if people don't have to pay for something, they're way more likely to want it. Let's think of this concept in terms of three innately American traditions: pancakes, mobility, and beer.

  • On February 24, in honor of National Pancake Day, one multi-national restaurant chain offered patrons a free stack of pancakes. At the location next door to my office, I saw people lined up all day to collect their free plate of pancakes. This is a dish that sells for about $3.50 in this particular restaurant on a typical day. It's a pretty cheap meal, even with the obvious restaurant markup. But regardless of its actual value, this simple dish consisting mainly of eggs, flour and milk brought hundreds of thousands of people out of their homes and workplaces nationwide for the prospect of something free.
  • On March 17, in honor of St. Patrick's Day, one multi-national beer brewer teamed with the cities of St. Paul and Minneapolis to provide free rides on public transit in the Twin Cities all night. The promotion was meant to incentivize people to not drink and drive on this most intoxicated of holidays. Again, transit riders boarded in droves without forfeiting the $1.75 it would have cost to catch the bus. Again, the money saved is pretty much a drop in the bucket for the vast majority. And again, when compared to a typical night, ridership jumped.
  • On almost any night between Thursday and Sunday, in honor of fun, houses across America (and the world) gather drinks, food and friends to party. The food and the booze is typically provided by the host, and while not necessarily the main draw, their provision usually helps to get people out. Sure, most attendees could probably afford to buy a beer or two out of pocket, but if it's already provided, there's no sense. The prospect of free beer has a distinctive draw. Maybe I'm too close to college age to shame myself out of admitting it, but I've definitely spent more than a few minutes holding a red cup over some dude's shoulder waiting for a foamy cup of crappy (but free) keg beer. Hell, I've probably spent even more time edging my way up to a bar for a less foamy but equally crappy pint of (blatantly not free, but slightly discounted) happy hour beer. The lure of freeness or even a discount is a pull few can resist.

I'm no economist, but I'm sure there are plenty of terms and models that can describe why we like to get these deeply discounted or free goods and services. One term I am familiar with is opportunity cost, and it clearly doesn't come into play. Opportunity cost refers to the value lost by making certain decisions. Sure those pancakes are free, but if it takes an hour out of the day to get $3.50 worth of pancakes when that same hour could have earned somebody $20, the cost of that pancake opportunity is pretty high. It's the same situation with the free transit. Designating a driver for four drunk people could save five drunken people the time of waiting for a bus and walking the distance from bus stop to final destination. Even buying a six-pack and having a happy hour at home is more economical than buying discounted bar beer. But clearly, most people aren't thinking about opportunity cost in these instances.

So what are they thinking? Well, for the most part, they're thinking about what they're going to get for free, not how much it would cost if they actually had to pay. But really, what they get is almost inconsequential. Are pancakes really that big of a draw?

The most powerful trait of these three examples is actually the one most quickly overlooked. Each of these examples is a temporary event. They're only going to happen once, or for a limited time, so if people want to be involved they have to act now. It's like a sale at a store. For a limited time only! By their nature, these types of events create a demand for themselves simply through scarcity. This is the crux of event-based urbanism. Give the people something to do or someplace to go for a short amount of time – be it a street fair, the Olympics, or a stack of free pancakes – and they are more likely to want to do it. By creating a temporary event, demand skyrockets and use follows. It may turn out to be a one-day blip on the chart, but the power of exposure and suggestion could have major payoffs for cities in the future.

In itself, event-based urbanism is a set of challenges and opportunities. The main challenge is finding ways to offer things or experiences for free that actually do have costs. The opportunity here clearly is that the more events a city can have and the more reasons it can give its people to experience the city, the more engaged and invested they will be in its wellbeing. These events – whether free, discounted, or full-price – give people that purpose. An economist might say it creates a perceived value that's greater than its actual value, but for the layperson or the user of the city, it simply creates a reason. A reason to go out, a reason to celebrate, a reason to see something, a reason to do something different, and a reason – whether realized or not – to become a part of the city. Free pancakes or bus rides may be the inspiration, but what gradually grows from that inspiration will be a more intimately connected relationship between people and places.
Nate Berg is a contributing editor for Planetizen and freelance journalist.

Comments

Comments

Bike to Work Week=event-based urbanism

What a timely post. I chair Bike to Work Spokane, which formed last year to organize events for Bike to Work Week. There hadn't been any formal recognition, publicity or events beyond a small circle of bike club members for many years.

Our efforts included both free pancakes AND free beer (at different events), so boy, were we onto something. And we had Spokane Transit there with a bus so people could try out the bike racks, along with promoting bus/bike combos for people who weren't sure they could handle the distance to work, although our bus rides weren't free. The cool bright-green T-shirts we gave away to several hundred participants just added to the schwag factor.

We definitely heard from people that we gave them a reason to celebrate being bike commuters, and brought together people who often find themselves alone on their routes to work. These events not only give freebies, they create a sense of group identity and belonging.

We also know, from surveying participants afterward, that we inspired brand-new bike commuters, got other commuters on the road earlier in the year than they might otherwise have started, and got a few recreational/fitness cyclists to add bike commuting to their mix. Thus we inspired the ongoing change you mention.

We're repeating these popular events and adding even more this year, and this element of the special deal is integral to everything we're doing, from free bike education workshops to "Energizer Stations" around the county that will have free coffee and snacks.

We'll also be the first city in Washington to join the national Bicycle Benefits program, in which merchants offer special deals to cyclists who come in with the BB sticker (which we're giving to our first 1,200 registered participants). These deals will create loyal repeat customers for plenty of return on the small up-front cost to the merchants.

Human nature being what it is, we all love goodies. Connecting them to the life of the city indeed amplifies their value far behind the dollar amounts involved.

@BarbChamberlain
@Bike2WrkSpokane
www.biketoworkspokane.org

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