TL Manager - Policy Development

New Westminster, BC
January 31, 2017
Professional Area: 
Transportation Planning
5-7 years
AICP Certification: 
Not required

The South Coast British Columbia Transportation Authority (TransLink) is one of Canada’s most innovative transportation authorities, founded in 1999 to plan and manage transportation within Metro Vancouver. We’ve achieved success not only in improving the transportation network of the region, but helping maintain the enviable lifestyle of residents and the viability of local businesses. TransLink and our family of companies (Coast Mountain Bus Company, B.C. Rapid Transit Company and Transit Police) are proud to be one of BC’s Top Employers.

Manages a program area responsible for developing regional transportation policy covering a range of areas including regional objective setting and performance evaluation, transportation investment and funding, mobility pricing and demand management, user experience, transportation and land use coordination and connections to related economic, environmental and livability initiatives in an integrated, multi-modal environment.


  • Develops program strategies, plans and tactics, ensuring alignment to department goals, and providing direction for projects. Also develops and manages the program budget.
  • Manages service delivery for program or department and oversees complex projects with enterprise-wide scope and highest risk and political sensitivity. Ensures appropriate structure, evaluation, engagement and decision-making for diverse projects and initiatives.
  • Develops program-specific standards, policies, and procedures, ensuring alignment to the broader department framework. Implements targets and measures for the designated program, reporting out on progress and making adjustments as necessary.
  • Contributes as a member of the department management team, identifying and taking action on program-related risks and opportunities, alerting manager to critical issues.
  • Collaborates with leaders across the enterprise, with a view to continuously developing the program and successfully integrating with other areas of the enterprise, troubleshooting and resolving problems as required
  • Develops and manages relationships with stakeholders, industry peers, and government officials, acting as a senior advisor or chairing committees, managing issues in public forums, sharing information, and assessing trends.
  • Provides the full scope of management to program staff, including selection, development, performance management and other people practices. Manages relationships with contractors and consultants, providing work direction and overseeing contract compliance.

Education and Experience:

The competencies for the position would typically be acquired through a Master's degree in planning, public policy, economics or a related discipline, and at least 5 years' experience including management accountability

Other Requirements:

  • Advanced knowledge of the principles, theories, concepts and practices of transportation planning including public policy, urban planning, and transport economics
  • Sound knowledge of plans, products, roles and responsibilities of government agencies, NGOs and associations
  • Advanced analytical and problem solving skills
  • Advanced communication skills to write and deliver persuasive reports and presentations
  • Solid interpersonal and relationship management skills, including negotiation skills as they pertain to contracts, multi-party agreements, and conflict resolution.
  • Solid decision-making skills.
  • Solid leadership and people management skills.

Other accountabilities:

  • Supports the TransLink Enteprise and its leadership in adopting a more performance-based and structured approach to decision-making
  • Leads analysis and dialogue and supports implementation for new regional revenue tools
  • Leads development of mobility pricing policy initiatives related to transit fare policy, road usage charging and parking management
  • Supports the development and approval of project partnership agreements to improve land use and transportation coordination related to major transportation investments

Work Schedule - 37.5 hours per week

Recruitment Process - An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process.  A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

How to Apply – Please go to to apply for this position and view instructions on the process.

INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Please note that only those short listed will be contacted.

Having trouble applying?  Please view the System Requirements & FAQ's by going to

TransLink is committed to employment equity.


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