The Complete Management Course for Planning Directors is a six week webinar series. Participants may sign up for just one week or all six weeks. Each session is from 10 am Pacific Time to 11:30 and is certified for AICP credit. Dates and topics are:

November 3, Setting the Strategic direction for the department, mission and vision

November 10, Customer Service - strategy, systems, techniques, people

November 17, People Skills - contemporary theory, hiring, orientation, probation delegation

December 1, People Skills - empowerment, evaluation, termination, training, motivation, becoming a star

December 8, Organization - flat, spans of control, systems, budgets, office management, staffing, equipment, automation

December 15, Permit Process and - measurement, politics, leadership

Cost per module 114.94, all 6 modules $459.94. Additional viewers or participants on same computer $20 per module

Details at www.zuckersytems.com , Instructor, Paul Zucker, FAICP, aka the Management Doctor