Planetizen Privacy Policy 

Last Updated: October 7, 2026 

Introduction and Scope

This Privacy Policy explains how Planetizen, Inc. ("Planetizen," "we," "us," or "our") collects, uses, and discloses personal information through www.planetizen.com, courses.planetizen.com, store.planetizen.com, the AICP Exam Prep Class platform, our newsletters and emails, and any other website or online service that links to this Privacy Policy (together, the "Sites").

Please read this Privacy Policy carefully, including the section titled "Cookies, Pixels, Session Recording and Other Tracking Technologies," which explains that third parties receive information about your visit directly from your browser while you use the Sites. By using the Sites, you acknowledge that you have read this Privacy Policy.

This Privacy Policy is part of, and is governed by, the Terms of Service that apply to the Site you are using (the Planetizen Terms of Service or the Planetizen Courses Terms of Service). Any dispute relating to this Privacy Policy or to our privacy practices is subject to the dispute resolution, binding arbitration, and class action waiver provisions of those Terms.

Notice at Collection

We collect the categories of personal information listed below when you use the Sites. For each category we explain why we collect it, whether we sell or share it, and how long we keep it. More detail appears in the rest of this Privacy Policy.

• Identifiers and contact information (name, email, address, phone, account login): to provide accounts, courses, purchases, newsletters, and support. Not sold. Kept while your account is active and for a reasonable period afterward.
• Internet and network activity (IP address, cookie and advertising IDs, pages viewed, referrers, clicks and other interactions, session recordings): for analytics, security, advertising measurement, and visitor identification. May be "sold" or "shared" through advertising measurement and visitor identification technologies. Kept based on the criteria in "Retention."
• Approximate location derived from IP address: for analytics, security, and advertising measurement. May be "sold" or "shared." Kept based on the criteria in "Retention."
• Commercial information (purchases, subscriptions, course enrollments): to process transactions and provide services. Purchase and sign-up events may be "shared" with advertising providers for advertising measurement. Transaction records kept as required for tax and accounting.
• Professional information (employer, job title, credentials) you provide: to provide services and for business-to-business marketing. Not sold. Kept while your account is active and for a reasonable period afterward.
• Sensitive personal information: account login credentials (username with password), used only for account access and security. Not sold or shared. Kept while your account is active.
• Business contact profile information that visitor identification services associate with your visit: for sales and marketing. Kept based on the criteria in "Retention."

You can opt out of the sale or sharing of your personal information at any time by clicking "Your Privacy Choices" at the bottom of any page or by enabling Global Privacy Control in your browser.

Information We Collect

Information you provide. Name, email address, postal address, phone number, employer, job title, professional credentials, account login details, course enrollments and progress, job postings, resumes and application materials, survey and quiz responses, comments, and your communications with us.

Payment information. When you make a purchase, your payment card details are collected and processed directly by our payment processors (Stripe and Shopify). We receive limited information, such as your name, billing address, card type, the last four digits of your card, and transaction history. We do not store full payment card numbers.

Information collected automatically. When you use the Sites, we and third parties collect: your IP address and the approximate location derived from it; device, browser, and operating system information; cookie, pixel, and advertising identifiers; the URLs and titles of the pages you view and referring URLs; the date, time, and length of your visit; your clicks, scrolling, mouse movements, and other interactions with our pages (see "Session recording" below; text you type into forms is masked and not recorded); and whether you open or click our emails.

Information from third parties. Business contact and company information from data providers and visitor identification services (see "Visitor identification" below), and information from advertising, analytics, and social media partners.

Other than account login credentials (see "Sensitive personal information"), we do not intend to collect sensitive personal information through the Sites, such as Social Security or other government identification numbers, precise geolocation, or health information. Please do not submit it.

How We Use Information

We use personal information to:

• provide, operate, secure, and maintain the Sites, including accounts, courses, and purchases;
• process transactions and send related notices;
• respond to inquiries and provide customer support;
• analyze how visitors use the Sites, including through session recording, to improve content, usability, and performance;
• associate visits with organizations and business contact information, and contact them about our products and services;
• send newsletters and marketing communications;
• measure the effectiveness of our advertising, including whether visits that started from an ad led to a sign-up or purchase;
• detect and prevent fraud, spam, bots, and security incidents; and
• comply with law and enforce our Terms.

How We Share Information

We disclose personal information to:

• Service providers that perform services for us, such as hosting, course delivery, payment processing, email delivery, customer support, and security. These providers may use personal information only to provide services to us.
• Advertising, analytics, and visitor identification partners that receive information directly from your browser through cookies, pixels, and similar technologies on the Sites, as described in "Cookies, Pixels, Session Recording and Other Tracking Technologies." These partners may use the information for their own purposes, including to measure advertising, build or enrich business-contact profiles, and improve their own services, under their own privacy policies.
• Employers and other users, when you choose to apply for jobs, post content, or join a group subscription managed by your organization.
• Legal and safety recipients, when we believe disclosure is required by law or needed to protect rights, property, or safety.
• Business transferees, in connection with a merger, acquisition, financing, or sale of assets.

Where required by applicable law, we enter into data processing terms with our service providers.

Third Parties on Our Sites

The following third parties' technologies currently operate on the Sites. Each provider's privacy policy describes its own practices.

Cookies, Pixels, Session Recording and Other Tracking Technologies

How these technologies work. The Sites use cookies, pixels, tags, scripts, local storage, and similar technologies. Some are ours and many are provided by third parties. When you load a page that contains a third-party technology, your browser sends information directly to that third party. Through these technologies, third parties may receive information about your visit, including the URL and title of the page you are viewing, the referring page, your IP address, device and browser information, cookie and advertising identifiers, and the actions you take on the page, such as clicks, form submissions, sign-ups, and purchases.

We group these technologies into the following categories:

• Necessary: required for security, load balancing, logins, checkout, and remembering your privacy choices.
• Preferences: remember settings and support features such as comments.
• Statistics: measure and analyze how the Sites are used, including session recording.
• Marketing: advertising measurement and visitor identification.
• Embedded content: third-party videos, audio, posts, comments, and images that appear in our pages.

Session recording. We use a session recording tool (currently Microsoft Clarity) that records how visitors interact with our pages, including mouse movements, clicks, scrolling, and the content displayed. Text you type into form fields, including contact, search, sign-up, and payment forms, is masked and is not captured in recordings. We use recordings to find usability problems and improve the Sites. You can opt out of session recording by turning off "Statistics" through "Your Privacy Choices."

Visitor identification. We use a visitor identification service (currently RB2B) on certain pages of the Sites. It uses your IP address, cookies, and other technical information collected when you visit to associate visits with organizations and business contact information. We may use this information to contact you or your organization about our products and services. You can opt out by turning off "Marketing" through "Your Privacy Choices."

Your choices

Your choices depend on where you are located.

• European Union, European Economic Area, and United Kingdom: When you first visit, we display a banner. Preferences, Statistics, Marketing, and Embedded content technologies stay off unless you accept them. You can change your choices at any time through "Your Privacy Choices."
• California: When you first visit, we display a banner that explains our use of these technologies and lets you opt out of the sale or sharing of your personal information. Unless you opt out, Statistics, Marketing, and Embedded content technologies are active when you load the Sites.
• All other locations: We do not display a banner. Statistics, Marketing, and Embedded content technologies are active when you first load the Sites. You can turn off any non-necessary category at any time using the "Your Privacy Choices" link at the bottom of every page.

Global Privacy Control. Where required by law, including in California, we treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale or sharing of personal information for that browser.

Other ways to limit tracking. You can block or delete cookies in your browser settings. You can also limit interest-based advertising through Google's My Ad Center (myadcenter.google.com), the Network Advertising Initiative (optout.networkadvertising.org), and the Digital Advertising Alliance (optout.aboutads.info). Opting out may not stop all data collection, and some features may not work.

Do Not Track. Some browsers offer a "Do Not Track" setting. Because there is no common standard for how websites should respond to it, the Sites do not currently respond to Do Not Track signals. We do honor Global Privacy Control signals as described above. Third parties described in this Privacy Policy may collect information about your online activities over time and across different websites when you use the Sites.

Your acknowledgment. Your use of the Sites after this Privacy Policy has been made available to you means you acknowledge and agree to the use of these technologies and to the transmission of information about your visit directly from your browser to the third parties described in this Privacy Policy, subject to your right to opt out at any time. If you do not agree, opt out using "Your Privacy Choices" or stop using the Sites.

Cookie Declaration. Our Cookie Declaration (www.planetizen.com/cookie-policy) lists the specific cookies in use and applies to www.planetizen.com and courses.planetizen.com. We may change the technologies we use and will update this Privacy Policy and the Cookie Declaration when we do. Where the law requires, we will ask for your consent.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to:

1. Know: request the categories of personal information we have collected about you, the categories of sources, our business or commercial purposes, the categories of third parties to whom we disclosed, sold, or shared it, and the specific pieces of personal information we hold about you;
2. Delete: request that we delete personal information we collected from you, subject to exceptions allowed by law;
3. Correct: request that we correct inaccurate personal information;
4. Opt out of sale and sharing: direct us not to sell your personal information or share it for cross-context behavioral advertising; and
5. Non-discrimination: not receive discriminatory treatment for exercising these rights.

How to submit a request. Email [email protected] or call us toll-free at (877) 260-7526. To opt out of sale or sharing, click "Your Privacy Choices" at the bottom of any page or enable Global Privacy Control; you do not need an account. We respond to requests within the time required by law.

Verification. For requests to know, delete, or correct, we verify your identity by matching information you provide with information in our records. If you have an account, we may ask you to log in. We do not need to verify opt-out requests.

Authorized agents. You may use an authorized agent. We may require the agent to provide your signed permission and may ask you to verify your identity directly with us.

Sale and sharing of personal information. We do not sell personal information for money. However, our use of the advertising measurement and visitor identification technologies described above may be considered a "sale" of personal information or "sharing" for cross-context behavioral advertising under California law. The categories involved and their recipients are shown in the table below. We do not knowingly sell or share the personal information of consumers under 16.

California disclosures for the past 12 months

Sensitive personal information. The only sensitive personal information we collect is account login credentials (your username together with your password). We use them only to give you access to your account and keep it secure. We do not sell or share them, or use them to infer characteristics about you. Because we use sensitive personal information only for these purposes, the CCPA right to limit does not apply.

Retention. We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, based on these criteria: (1) whether you have an active account or subscription; (2) how long we need the information to provide services you request, such as access to your course history; (3) legal, tax, and accounting obligations; (4) the time needed to resolve disputes and enforce our agreements; and (5) the retention settings of the service providers that collect information on our behalf. For example, we keep account and course records while your account is active and for a reasonable period afterward, keep transaction records as required for tax and accounting, and keep marketing contacts until you unsubscribe (we then keep only what's needed to honor that choice).

Residents of other U.S. states

Residents of other states with comprehensive privacy laws may have similar rights, to the extent those laws apply to Planetizen. You may submit requests the same way. If we deny your request, you may appeal by replying to our decision within 60 days and explaining why you believe it was wrong. We will respond to appeals as required by law.

Data Storage and Security

Personal information is stored on servers located in the United States, operated by us and our hosting and service providers. We use administrative, technical, and organizational measures, such as encryption in transit, access controls, and monitoring, that are designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee the security of information you provide to us or that third parties collect through the Sites. If you access the Sites from outside the United States, your information will be transferred to, stored, and processed in the United States.

Children's Privacy

The Sites are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact [email protected] and we will delete it.

Visitors in the European Union, EEA, and United Kingdom

If you are located in the EU, EEA, or UK, Planetizen, Inc. is the controller of your personal data. We rely on these legal bases: performance of a contract (accounts, courses, purchases); legitimate interests (security, fraud prevention, and improving the Sites, where those interests are not overridden by yours); consent (non-necessary cookies and similar technologies, and marketing where required); and legal obligation. Your data is transferred to and processed in the United States.

You have the right to:

• access the personal data we hold about you (GDPR Art. 15);
• correct inaccurate or incomplete data (Art. 16);
• request erasure of your data (Art. 17);
• restrict processing in certain circumstances (Art. 18);
• receive your data in a portable format (Art. 20);
• object to processing, including for direct marketing (Art. 21);
• withdraw consent at any time, without affecting earlier processing (Art. 7(3)); and
• lodge a complaint with your local supervisory authority (Art. 77).

To exercise these rights, email [email protected].

Marketing Communications

We send marketing emails to people who sign up for our newsletters or other communications, who are customers, or where otherwise permitted by law. Every marketing email includes an unsubscribe link, and you can also unsubscribe by emailing [email protected]. We do not send marketing text messages.

Changes to This Privacy Policy

We review this Privacy Policy at least once every 12 months and update it as needed. We will post the updated version with a new "Last Updated" date. If we make material changes, we will provide additional notice where the law requires. Your continued use of the Sites after an update takes effect means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Planetizen, Inc., Attn: Privacy 1308 E Colorado Blvd., Unit 3244 Pasadena, CA 91106 Email: [email protected] Phone (toll-free): (877) 260-7526