Senior Account Analyst, Data Services

PolicyMap, Inc.

Philadelphia, PA

Experience Level: Mid-Level

AICP Certification: AICP Not required

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About PolicyMap

PolicyMap is a national online mapping tool and platform that enables government, commercial, non-profit and academic institutions to access data about communities and markets across the US. It is used for research, market studies, business planning, site selection, grant applications and impact analysis.  We offer access to the PolicyMap tool through subscriptions and enterprise access, license the underlying data in our platform and help organizations and companies bring interactive mapping to their own websites.  Launched in 2008, PolicyMap now has hundreds of customers, including federal, state and local government agencies, major universities, non-profit organizations, and commercial firms most notably in health care.  PolicyMap is a Benefit Corporation founded on the belief that data has the power to change communities and markets.

Position Summary

PolicyMap seeks an experienced, collaborative and highly organized team member who has a strong foundation in working with geographic data related to socio-economic conditions in the United States.

PolicyMap seeks a Senior Account Analyst to consult with and support a growing number of customers who license data from the PolicyMap platform and incorporate that data in their applications or in-house analytics tools to support data-driven decision making.  These customers need support to both understand which PolicyMap data can best address the problems they are working to solve and how PolicyMap geographic data can efficiently be leveraged within their platforms.  The Senior Account Analyst will be responsible for ensuring the success of these customer engagements.

The Analyst will report to the Chief Data Officer while also collaborating closely with all members of the Data Services, Data Development, and Sales Teams.  The Analyst will also support all aspects of the Data Services department and Data Development department, as needed.

Members of the PolicyMap team work well independently, and take ownership of individual workloads, while leveraging and respecting the strengths of all team members through collaboration.

Essential Duties and Responsibilities

Account Management: Data Licensing and Services

The Senior Account Analyst is responsible for managing incoming data licensing opportunities from the Sales Team, providing data licensing guidance, ensuring customers receive accurate and timely data deliveries, and providing ongoing support to these customers to ensure customer success.  The Senior Account Analyst will:

  • Manage all data licensing opportunities, in consultation with clients, to identify tailored data solutions to solve their business problems
  • Support Sales by providing data licensing scope and pricing information for new customer engagement
  • Extract data, metadata, and documentation using MS SQL Server Management Studio/Azure Data Studio and ArcGIS/QGIS.
  • Document data production/extraction process
  • Validate all data extracts and deliver data on time to customers
  • Provide trainings and Q&A sessions to familiarize customers with their licensed PolicyMap data
  • Maintain ongoing and regular communication with customers to ensure success of customer’s implementation and to identify new data needs and upsell opportunities

Data Services Team Support

The Senior Account Analyst additionally supports all aspects of the Data Services department and discrete projects for the Data Development department as directed by the Chief Data Officer.  The Senior Account Analyst will:

  • Provide customized data and mapping services to clients
  • Advise customers requiring custom data work with preparation of their datasets and other deliverables
  • Translate technical data descriptions into user friendly text accessible to our spectrum of users
  • Process PolicyMap platform datasets, as needed
  • Communicate with tech team to ensure data appears properly in PolicyMap
  • Validate other team members’ datasets
  • Test beta products and QA existing products/deliverables
  • Contribute fresh, relevant ideas for our blog, social media and webinar series.

Education, Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Master’s Degree (or five years’ commensurate work experience) in urban planning, public policy, health services research, economics, public health, anthropology, sociology, demography or other related fields
  • Five years’ commensurate work experience required (can include internships)
  • Demonstrated proficiency and experience required with GIS (ArcGIS/QGIS), SQL (Microsoft SQL Server Management Studio or Azure Data Studio) or other relational databases
  • Familiarity with geographic data and federal data, such as U.S. Census, needed to understand current public policy issues
  • Proven organizational skills and attention to detail
  • Excellent technical and compositional writing skills
  • Strong project management skills
  • Excellent interpersonal skills

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ownership/Accountability – Actively manages work and issues through to completion.
  • Customer Service – Understands and manages customer expectations.
  • Initiative – Anticipates and communicates challenges and opportunities.
  • Commitment – Demonstrates sense of passion and urgency for work, mission and organization.
  • Adaptability – Sees opportunity and risk for continuous improvement.
  • Efficiency and Productivity – Determines priorities and allocates time and focus accordingly.
  • Professional/Technical Expertise – Understands and applies technical/procedural knowledge of job.

Compensation and Benefits

PolicyMap offers a competitive salary based on experience and skills, as well as an excellent benefits package including employer-paid health, disability and life insurance, 401(k) savings plan with employer match, flexible spending accounts (medical, dependent care, and transportation), tuition reimbursement, generous paid time off, and EAP program.

To Apply

Please email resume with cover letter, salary requirement and writing sample to:

[email protected]

PolicyMap, Inc. uses E-Verify to validate all new hires’ ability to legally work in the United States. PolicyMap, Inc. is an Equal Opportunity Employer.  PolicyMap, Inc. does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or status as a veteran.

Posted July 21, 2021, 11:06 AM PDT


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