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Senior Director, Special Projects (Better Bus)

LA Metro
Los Angeles, CA
United States
Salary Range: $125,425 - $156,770 - $188,115

Public Transportation Services Corporation (PTSC)


Bulletin No: 004226-016


Specialty: BETTER BUS

Closing Date: 14-MAY-21

Salary Grade: H1Q

Salary Range: $125,425 - $156,770 - $188,115

External/Internal: EXTERNAL

At Will**

Other Info: 

The Senior Director will lead Metro's interdepartmental Better Bus Program to deliver improved service to Metro bus riders in the areas of speed, reliability, safety, and comfort. The improvements include everything from bus-only lanes and bus stop shelters to personal security and on-board cleanliness.

This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)

Basic Function

Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments. The Senior Director will lead Metro's interdepartmental Better Bus Program to deliver improved service to Metro bus riders in the areas of speed, reliability, safety, and comfort. The improvements include everything from bus-only lanes and bus stop shelters to personal security and on-board cleanliness.

Example Of Duties

  • Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro
  • Oversees, manages, and executes project or program delivery strategies
  • Manages staff execution of key workstreams and tasks
  • Scopes and oversees consultant support workstreams
  • Directs cross-functional development teams to address departmental issues
  • Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client′s support requirements utilizing existing processes and tools and identifying areas for new solution development
  • Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program
  • Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making
  • Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects
  • Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts
  • Develops short- and long-range plans; establishes priorities and goals/objectives for functional department
  • Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance
  • Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices
  • Develops financial and administrative studies and reports
  • Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services
  • Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro′s executive office, as required
  • Represents department to the public and press
  • Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees
  • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:


  • Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred


  • Five years of management-level experience overseeing capital and/or other project management functions


  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

  • Experience partnering with advocacy organizations and government agencies to successfully advance customer experience improvements
  • Experience building support for programs and obtaining funding through grant applications or other methods
  • Experience in transportation planning, particularly related to bus operations
  • Experience leading cross-functional committees and task forces to develop plans and programs to address pain points in the bus rider journey
  • Experience developing and operationalizing Key Performance Indicators (KPIs) to track improvements


  • Theories, principles, practices, and tools of project management and development
  • Transportation planning, engineering, construction, and operations
  • Applicable federal, state, and local laws, rules, and regulations governing policies, trends, strategies, and developments for areas such as project management, the transportation industry, environmental impact
  • Public and transportation project finance and funding
  • Capital budget development and administration
  • Public procurement policies and procedures
  • New and emerging technology and innovation practices
  • Modern management theory
  • Applicable business software applications

Skill In:

  • Program/project management and development
  • Managing projects from inception to culmination
  • Determining strategies to achieve goals
  • Critical thinking and synthesis of ideas and concepts
  • Policy research, analysis, and development
  • Building consensus and support around new concepts and innovations
  • Coordinating, facilitating, and motivating internal and external clients to make sound business decisions
  • Developing and implementing policies, procedures and strategies
  • Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
  • Exercising sound judgment and creativity in making decisions and solving complex problems
  • Communicating effectively orally and in writing
  • Preparing comprehensive written correspondence, analyses, recommendations, and public reports
  • Providing oral and written presentations and briefings for senior decision makers
  • Interacting professionally with various levels of employees and outside representatives


  • Develop new concepts and ideas to improve program/project performance that adhere to Metro policy and applicable rules, laws, and regulations
  • Analyze project information to develop and implement recommendations
  • Quickly obtain, analyze, and synthesize information
  • Write and speak concisely and persuasively
  • Establish and maintain cooperative work relationships
  • Manage multiple stakeholders at various levels of seniority from a range of disciplines
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Plan financial and resource needs
  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (JMC)

*Open to the public and all Metro employees

**This is an At-Will position and employee serves at the pleasure of the hiring authority.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.


Published on:
April 26, 2021 - 11:33am
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