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Planning and Support Program Manager

West County Wastewater District
Richmond, CA
United States
Professional Areas: 
Budgeting and Operations
Civil Engineering
Community Engagement
GIS / Technology
Infrastructure Planning
Planning Law
Public Policy
Sustainability Planning
Zoning Administration
Experience Level: 

West County Wastewater is offering an exciting opportunity to work with an award-winning wastewater treatment and resource recovery agency.

West County Wastewater is looking for a talented, hard-working Planning and Support Program Manager who is a highly motivated and results-driven leader, strategic thinker, who thrives on personal accountability, staff and systems development.        

The Planning and Support Program Manager is responsible for the management of the internal and external services of the Planning & Support Services Division in the District’s Infrastructure and Planning Department (I&P Department). Responsibilities include the supervision of technical and professional staff, the application, administration and assurance of compliance for asset and infrastructure related programs and systems, energy and environmental sustainability initiatives, programs and projects.

During the ongoing COVID-19 pandemic, this position will work remotely, with occasional need to visit the District offices and facilities.

We are looking for someone who is:

  • Highly adept at building relationships, with a strong focus on building trust and staff engagement to achieve the goals of the department and District.
  • Able to lead, direct, coach, and mentor staff to maximize project success and staff performance.
  • Experienced in managing capital construction projects, creating strategic plans, master planning and condition assessment.
  • Creative, resourceful and detail oriented with the ability to analyze, problem solve, and manage multiple priorities.
  • Experienced in developing, prioritizing and delivering programs.
  • Able to diagnose problems, identify root causes, develop and drive appropriate solutions
  • Highly motivated and has the capacity to take on new assignments and opportunities outside the scope of their technical expertise and deliver results.
  • Customer-service and teamwork orientated, with the ability to work in a collaborative manner by incorporating input and feedback of staff and stakeholders to create solutions.
  • Strong oral and written communication skills
  • Able to lead complex programs, deliver the right outcomes, balance on time delivery, budget, quality and expectations.
  • Highly skilled in integrated program planning along with tactical project planning, risk management, project execution and communication to all levels of the District and stakeholders.
  • Proficient in Microsoft Office applications, knowledge of or the ability to learn CADD, GIS or other software needed in the course of work.
  • Motivated by team success

In addition to meeting the minimum qualifications, the ideal candidate will have demonstrated a track record of the following competencies:

  • Strong leadership skills with the ability to create an effective team environment using best practices of personnel management and establishing effective interpersonal relationships;
  • Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative and qualitive data
  • Professional & Technical Expertise: Successfully apply technical information to job assignments 
  • Industry Monitoring: Grasping the external political, economic, competitive, and social factors effecting the industry
  • Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance of departmental policies, procedures, regulations, and local, State and federal rules related to the wastewater industry
  • Problem Resolution: using collaboration, and being team-orientated, reliable, dedicated and knowledgeable.
  • Display Ownership and Accountability: Holding self and other accountable for measurable high-quality, timely, and cost-effective results
  • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
  • The ability to work with a variety of departmental databases and software systems
  • Effective decision making - able to choose the appropriate action considering all implications and consequences, commit to action, implement and follow through
  • Oral Communication: Engaging effectively in dialogue
  • Presentation Skill: Formally delivering information to groups
  • The ability to work well with various stakeholders including contractors, other agencies and staff


West County Wastewater (WCW) is an award-winning wastewater treatment and resource recovery agency that collects and treats wastewater for reuse. WCW'S administrative office and treatment plant are located in Richmond, CA, several miles from one another. WCW's customer base of approximately 100,000 residents is within a service area that incorporates 34,000 residences and 2,450 commercial/industrial businesses within the cities of Richmond (northern subdivisions & north Richmond, San Pablo and designated sections of Pinole). It also serves the communities of El Sobrante, East Richmond Heights and the surrounding unincorporated areas.

WCW operates a 12.5 MGD wastewater treatment plant and maintains 249 miles of sanitary sewer collection lines, 17 lift stations and six miles of pressure force mains. WCW's Strategic Plan was updated in 2018 and continues to serve as the road map for upgrading and maintaining the WCW's infrastructure and operations moving forward.

Our Mission and Values: We protect public health and the environment by safely and responsibly collecting and treating wastewater for reuse. 

  • Service
  • Trust
  • Accountability
  • Leadership
  • Collaboration
  • Sustainability

To learn more about joining the WCW, click here: West County Wastewater  


Duties may include, but are not limited to, the following:

  • Provide effective supervision and leadership for the assigned division and programs in a manner that actively demonstrates a commitment to the District’s core values, principles of continuous improvement, core competencies of a supervisor, and the District’s safety programs and policy.
  • Actively promote respectful communications to build better work relationships.
  • Ensure preparation of high-quality, well-written, and logical reports, communications, and provide well-considered, engaging, and responsive presentations to the Board, as needed.
  • Support the implementation of the District’s Strategic Business Plan by directly engaging in periodic revisions and participating in department-level discussions and multi-disciplinary teams to identify, prioritize, and implement Strategic Business Plan Initiatives on an annual basis.
  • Develop staff in a manner that is consistent with the objective of creating a well-rounded and versatile work group capable of delivering support to the organization through multiple resources
  • Effectively manage remote and in office staff, including managing work plans and utilizing technology to develop and maintain healthy and strong working relationships between subordinates and peers.
  • Support, develop, and deliver the implementation of meaningful key performance indicators for direct reports and division, to measure performance relative to goals and drive organizational improvement over time.
  • Ensure the completion of department work activities consistently with District policies, procedures, and applicable laws, codes, statutes, and regulations. Identify revised or new policies or procedures to address changes in work processes, legal requirements, and regulatory considerations.
  • Provide effective supervision for all direct reports, reviewing, managing, and approving time and leave records, participating in hiring and selection activities, scheduling, directing, providing development, coaching, and correction as necessary in a thoughtful manner that reflects critical thinking-based decision- making, a team-based approach, and a mentoring style that supports staff development.
  • Plan, organize, direct, and implement the Department planning and support programs, support activities, and functions, including but not limited to engineering reviews and analysis of plans and projects, feasibility studies, graphical information services (GIS), CMMS, CCTV review, infrastructure and asset related grant acquisition and administration and fee studies, and special projects as assigned.
  • Develop and implement strategies and policies related to the planning, design, review, and support for the construction and delivery of District capital improvement projects.
  • Assess, direct, oversee, and administer the District’s energy sustainability initiatives, programs, and projects.
  • Provide key leadership, critical analysis, and guidance to executive leaders and the Board in assigned programmatic areas.
  • Develop and implement strategies and standards for the management of geographical data and assessment of closed circuit or other visual and documented asset assessment and plotting information and media.
  • Develop and implement design standards for internal design projects. Including but not limited to AutoCAD drafting and design standards development and review of plans to confirm conformance to standards.
  • Participate in consultant assessments and audits of services related to the work of the I&P Department
  • Direct the creation, administration, use, and maintenance of accurate and comprehensive geographical data plotting and management systems to improve District efficiency in managing assets and infrastructure and provide timely information for review and assessment of internal and external initiatives and customer requests.
  • Direct and oversee excellent, informative, and timely customer service to internal and external customers at a public counter, over the internet, through audio or video conference, or other means of communication.
  • Oversee, supervise, or participate in the conduct of complex programmatic and project-related internal and external services in support of activities in the I&P Department.
  • Direct and participate in research and calculations related to feasibility of projects, forecasting and reporting on possible outcomes, the assessment of mitigating factors and the benefits of value engineering where applicable and related to District infrastructure, engineering, systems operations initiatives, and design, investigation, and research activities.
  • Provide the highest quality technical and administrative support service in response to internal and external needs related to the work of the I& P Department which may include: assisting in the development of requests for qualifications or proposals, public bid processes, selection of vendors, the development and administration of inter-agency agreements, review of design and right-of-way acquisitions or relinquishments, program and project schedule definitions, engineering review of plans, drawings, sketches, environmental reviews and permitting packets, support for advertising, awarding and administering construction and other capital projects, including the selection and retention of consultants, grant and loan administration and the development and periodic review of subrecipient award and monitoring programs and processes.
  • Provide analysis and recommendations regarding the appropriate levels of state and regional funding for various District projects and programs and technical and administrative support for application, acquisition, receipt, reporting, and appropriate allocation to projects including assuring that practices maximize the use of all available funding sources.
  • Provide analysis, review, planning, reporting and recommendations regarding Greenhouse Gas Emissions baseline calculations, reduction efforts, tracking of the results of the initiatives pursued to reduce GHG emissions, conservation and sustainability and reuse initiatives, and provide technical analysis and evaluation of potential additional initiatives.
  • Provide technical and administrative support and consultant oversight for environmental review processes for District initiatives, obtaining environmental clearance for projects and ensuring coordination with partner agencies when necessary to accomplish these objectives.
  • Coordinate work of the Division, minimizing risk and maximizing return on investment related to Division projects in collaboration with internal and external stakeholders and other departments.
  • Direct and support the preparation of engineering plans, designs, specifications, cut sheets, the establishment of grades, estimates for quantities of materials, various surveying functions, the calculation of sewage flows and line capacity, and the assessment of easement and encroachment needs.
  • Direct and ensure a thorough review of improvement plans for subdivisions and review recommendations for changes in designs.
  • Direct and review the preparation of preliminary and final cost estimates; legal descriptions for annexations, deeds, easements, and rights-of-way; review checks of building plans.
  • Assist the I&P Department Manager in the overall formulation and administration of Department programs and activities in support of and to fulfill the Department’s and District’ mission, vision, and strategic goals.
  • Represent the District at public and professional meetings and conferences; confer with the public and representatives of other agencies.
  • Assign, schedule, train and supervise department employees; perform and participate in a variety of personnel actions including performance evaluations, selection, dismissal, transfer, and disciplinary actions.
  • As appropriate or assigned, attend Board of Director and Board committee meetings, and prepare and presents reports for consideration by the Board. As appropriate, represent the District, Department, and Division and make presentations to other governmental, regulatory or private organizations, media representatives or District employees.
  • Administer the fiscal affairs of the division including participating in the preparation of the annual budget and control of expenditures.
  • Act on behalf of the I&P Department Manager, as assigned, and perform and administer special managerial, project, and program duties as required, consistent with the responsibilities assigned to this classification and necessary to the operations of the department and District.



Any combination of training and experience that demonstrates that a person has obtained the required knowledge, skills, and abilities to be successful in performing the required work (with reasonable accommodation, if needed) will be considered. A person with the following combined training and experience would typically qualify to compete in a selection process:

Experience: At least eight (8) years of progressively responsible professional project management, public works, facilities management and sustainability experience, of which at least four (4) years must have been in a supervisory position with a publicly-owned or private water or wastewater utility, construction firm, public works operation, an environmental consultancy firm, or related industry or similar organization.

Education: Some college course work or recognized industry training in civil, chemical, mechanical, structural, sanitary or environmental engineering, business administration, public administration, program and project management, sustainability and energy efficiency, geographical or cadastral data management and mapping, and supervisory techniques or related educational programs.

License or Certificate: Possession of a valid California driver’s license OR possession of the ability and means to travel on a flexible schedule as needed.

Desirable Qualifications:
Project Management Institute certified (PMI)
LEED certified


 Application Submission and Evaluation: All applicants must apply on-line at WCW  by October 18, 2020.  Applications will be evaluated based on the minimum qualifications to determine which candidates will move forward in the next phase of the recruitment process.

West County Wastewater will evaluate each applicant's qualifications based solely on the information provided on the application. Failure to fully complete the application may eliminate you from consideration for the position. You may attach a resume, but it is not a substitute for completing the application. Possession of the minimum qualifications does not guarantee advancement in the selection process.

Oral Interview: Conducted by a Qualifications Appraisal Panel who will evaluate candidates in job-related areas. 


Oral Examination: October 22, 2020
Internal/Hiring Interview: October 29, 2020

Notification and correspondence will be sent via e-mail only. It is the applicant's responsibility to ensure a correct e-mail address is provided and that correspondences are being received. Some e-mail accounts recognize these e-mails in the spam/junk folders. Please check your e-mail spam/junk folders or allow e-mail correspondences from e-mails ending in

Additional inquiries about the position may be directed to Tanya Williams at [email protected]  

West County Wastewater District is not responsible for the failure of internet forms or email in submitting your application.

Candidates with a disability who may require special assistance in any phase of the application or selection process should advise Human Resources by emailing [email protected]

WCWD is an Equal Opportunity Employer

Published on:
September 28, 2020 - 2:02pm
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