Manager of Commute Options & Planning

University of Washington Transportation Services
Seattle, WA
United States
Professional Areas: 
Budgeting and Operations
Public/Nonprofit Administration
Sustainability Planning
Transportation Planning

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years. 

Facilities Services (FS) is a world-class organization providing exceptional services anywhere, anytime in support of the University of Washington’s mission of teaching, research, and discovery.  FS engages employees through LEAN practices and continuous improvement.  FS includes eight departments that operate, maintain and support the University: Building Services Department, Campus Engineering & Operations, Emergency Management, Facilities Employee Services, Facilities Maintenance & Construction, Finance and Business Services, Integrated Operations & Engagement and Transportation Services.  Our staff must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.

Commute Options is responsible for planning and administration of the programmatic elements of the University’s transportation demand management program. Commute Options promotes sustainable transportation options such as walking, bicycling, transit, telecommuting, and ridesharing to campus, through products such as U-PASS and promotional events and programs.

We have an outstanding opportunity for a Commute Options and Planning Manager to lead development and implementation of the University of Washington’s programs to encourage commuting and campus travel by foot, bicycle, carpool, vanpool, transit, and telecommuting. This includes overall program direction and budgetary responsibility for programs that both improve the transportation options available to students, staff, and faculty, as well as programs that improve knowledge of and perception of those options. The Manager is responsible for regulatory reporting and maintaining progress towards institutional goals regarding reductions in vehicle trips and carbon emissions from commuting.

Reporting to the TS Director, the Manager is responsible for the strategy, planning, stewardship, and direct oversight of day-to-day direction and control for three modal specialists (Transit Specialist, Active Transportation Specialist, and Rideshare Specialist)  and the Transit Planning Specialist.

The Commute Options and Planning Manager is ultimately accountable for all transactional, service, and compliance activities for the assigned workgroups or programs and has significant authority in establishing policy and procedures to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation.

The Commute Options and Planning Manager is an active participant in the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas.

Duties and Responsibilities:

Personnel: Direct supervisory responsibility (conduct hiring, staff development, work allocation, and performance management) for 2-7 individuals, predominantly professional staff in the Assistant Manager, Specialist, and Analyst roles.  Oversees Assistant Managers’ work in hiring, staff development, work allocation, and performance management of up to a maximum of 15 FTE, predominantly union and/or classified staff.  Reviews exceptions to organizational standards (e.g. overtime) approved by Assistant Managers.

Professional Development: Stays abreast of industry trends and practices.  Leads and facilitates innovative practices at the University of Washington.  Represents the organization to industry peers and partners.  May require overnight and/or out of state travel.  Ensures presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.

Compliance: Ensures organizational compliance with applicable laws and regulations.   Interprets requirements; develops, documents, and implements procedures; conducts or oversees analysis and reporting; implements or makes recommendations for remediation or correction.

Service: Engages customers and business partners in the definition of service excellence (“customer pull” approach) and uses Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes. Provides top-level service recovery for escalated issues or initial resolution for high-profile individuals or high-risk scenarios.  Represents the department and/or program to business partners and other internal and external stakeholders.

Budget/Financial: Develops and monitors program budgets and multiyear financial plans including both program revenues and expenses.  Forecasts market changes affecting program performance and ensure incorporation into organizational financial plans.  Ensures that resources are deployed consistent with organizational strategy and plans and that sufficient resources are available to support plan success.  Develops and oversees implementation of procedures to ensure transactional accuracy.  Monitors programmatic return on resource investment and takes actions required to ensure desired results.

Organizational Leadership: Participates with other TS Managers as a member of the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas.  Translates and articulates the organizational strategy to staff in assigned programmatic areas and monitor implementation of strategy through Annual Team Plans.  Articulates a vision for assigned programmatic areas that challenges and inspires program staff.

Technology: Coordinates deployment of workgroup/program specific technology with TS Business Systems and/or FABS, including development and administration of procedures for use.  Maintains a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.

Project Management: Manages one or more major projects at any given time, including projects of departmental or institutional significance in addition to workgroup initiatives.  Sets goals, establishes timelines, manages resources, establishes roles and allocates work, monitors/measures progress, takes remedial action or celebrates project/team successes as appropriate.
Perform other duties as assigned (OR comparable).

Core Competencies:

  • Personal integrity and trustworthiness
  • Manage stressful situations and changing priorities effectively
  • Anticipate, recognize and resolve problems
  • Responsible and accountable
  • Organizational skills and attention to details
  • Positive, optimistic, success-oriented attitude
  • Professional demeanor which includes being tactful and courteous
  • Professional work ethic
  • Promotes a safe work environment

Requirements include:

  • Bachelor’s degree AND five years of directly related experience, including supervision/personnel management.
  • Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment.
  • Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs.
  • Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures.
  • Project management experience, including experience developing and managing contracts, developing and managing budgets.
  • Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Master’s degree
  • Experience working in the public or higher education sectors; experience in the parking and/or transportation industries; experience in specific areas of programmatic oversight
  • Experience working cooperatively with union representatives
  • Experience successfully leading team members within a Lean process improvement environment
  • Experience with University business systems; experience with industry or program specific business systems
  • Familiarity with and commitment to Transportation Demand Management principles

Conditions of Employment:

  • Ability to efficiently and effectively travel locally to alternate work sites as needed.
  • While usual hours fall within standard business hours, work may be required during hours beyond standard business hours, including weekends; professional travel may be required.
  • Work is normally performed in a typical interior/office environment; however, program management will include outdoor or field work with exposure to the elements and variable weather conditions.
  • May be required to lift up to 40 lbs.
  • Regular and predictable attendance is required.

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.


The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.


The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or

Published on:
September 14, 2018 - 9:18am
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