Boston Mayor Plugs Into Big Data

New Boston Mayor Martin J. Walsh has installed a large data dashboard in his office to track the performance of everything from city services, hot line call volume, and social media sentiment.
March 21, 2014, 1pm PDT | James Brasuell | @CasualBrasuell
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New to the Boston Mayor’s Office: “two 46-inch screens, called dashboards, that sit atop metal stands.” New Boston Mayor Martin J. Walsh installed the dashboards to track “data about all things Boston — from the percentage of school buses arriving on schedule to how many potholes were filled in the past week to the number of calls flooding the city’s 24-hour hot line (556 on a recent day, with an average answer time of 8 seconds).”

According to Mayor Walsh, as quoted in the article, “It’s really a way to have the department heads push to deliver better services to the city of Boston.”

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Published on Friday, March 21, 2014 in The Boston Globe
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