Pew Internet & American Life Project

Chris Steins's picture
Staff
Pew Internet & American Life Project

A new report by the Pew Internet & American Life Project, "How Americans Get in Touch With Government", shows that 97 million adult Americans, or 77% of Internet users, took advantage of e-gov in 2003, whether that meant going to government Web sites or emailing government officials. This represented a growth of 50% from 2002. At the same time, citizens who contact government said they are more likely to turn to traditional means - either the telephone or in-person visits - rather than the Web or email to deal with government.

According to the report, Internet users are about 3 times as likely as non-Internet users to get in touch with government, whether the contact means conducting a transaction or seeking help with a problem. Probably because it's easier to shoot off an email or submit a web form than trying to find the right person and phone number.

Another interesting finding concerns accessibility: Just 40% of those with disabilities have access to e-gov services, compared to 63% of the overall population. Those with disabilities prefer contacting the government by telephone or in person rather than over the Web or email by a 65% to 15% margin.
Chris Steins is co-founder and co-editor-in-chief of Planetizen.

Comments

Book cover of the Guide to Graduate Planning Programs 4th Edition

Thinking about Grad School?

New! 4th Edition of the Planetizen Guide to Graduate Urban Planning Programs just released.
Starting at $24.95

Prepare for the AICP Exam

Join the thousands of students who have utilized the Planetizen AICP* Exam Preparation Class to prepare for the American Planning Association's AICP* exam.
Starting at $209
Book cover of Insider's Guide to Careers in Urban Planning

So you want to be a planner...

Check out our behind the scenes look at 25 careers in the Urban Planning field
Starting at $14.95
poster

A Short History of America

From comic book artist Robert Crumb, poster shows how the built environment has changed throughout the decades.
$14.95