The 40-year-old system, second busiest in the nation after New York's, has seen ridership decline since 2010 as the region grows. A major cause is "frequency delays." The Washington Post reporters state that the subway has entered a death spiral.
Regular bus riders know how integral an accurate real-time bus arrival system can be to the experience of bus transit. D.C. Metro just made a switch in technology, and Greater Greater Washington evaluated the results (so far).
It's the details of transit apps that matter to users, so the Washington Metropolitan Area Transit Authority (Metro) just made a change of technology provider that will help make it easier to accurately predict bus arrival times.