Using Twitter as a City's Suggestion Box

Writer David Lepeska offers a great summary of innovative civic technologies and mobile apps being used across the country, and speculates about which city will be the first to use Twitter as a very public suggestion box.
October 6, 2012, 1pm PDT | Chris Steins | @urbaninsight
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"The idea of Twitter as a citywide suggestions and complaints box came into the public consciousness over a year ago, when a group of researchers at Purdue University searched thousands of geo-tagged tweets from presumed Chicago 'L' train riders to gauge broad sentiment and identify common complaints. The word clouds created from their analysis show how the frequency of certain words and phrases rose and fell as trains were delayed or, for example, faced a signal fire or fallen tree.

A key discovery was that people rarely make positive comments - you'll look long and hard before finding a tweet along the lines of "the Purple train is running wonderfully this morning!" -- instead saving their energy and 140 characters for problems, delays and unexpected difficulties. This may not sound terribly friendly, but it's ideal for municipal officials, who have little need to hear about systems running smoothly."

Thanks to Colin Scarff

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Published on Monday, October 1, 2012 in Next American City
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